I just fell for the Etourandtravel scam this morning. I was told I won the " Free " Orlando trip by entering a contest on Hotmail and that VISA was sponsoring this contest. I do admit I have been entering a lot of contests lately so that is why I thought maybe this is true. I specifically asked if VISA really is aware of this contest and I was told yes. Naturally, I called Visa after I payed the $500 initial registration fee and they know nothing about this! Not only was I lied too about that, I also got a fake 1800 # to call them back for any questions!! I called the number I saw on their website right away to get a refund and I have to wait until tomorrow at 6pm until they get all my information. I figured by the time the package comes, my 15 day cancellation " rights" will be over. Do not fall for this! You are obligated to attend a boring 90 minute timeshare meeting which they forget to mention... they like to say " all you have to do is visit one of our resorts " (ya, sure!)

I should of trusted my instincts!

I was offered a package deal and declined than the sales rep states I could hold the package for 3 years at the stated price for only $98.00. I agreed to that charge and only for that charge but when I received my credit card statement I was charged for the full amount of $498.00 dollars. When i immediately called the company they stated they were going to refund the money only to find out they charged my account 4X's. When I spoke to a sales rep the only thing they stated was it was the companies fault and they are working on the matter to refund my account. on 12/19/07 I checked my account again and noticed they charged my account again. when I spoke to a sales rep they stated I authorized to pay for someone else's package and they stated I spoke to a supervisor name Kime who authorized the charge. I never spoke to a supervisor named Kemi and when I asked to speak to her I was informed she was to busy to speak to me and a message will be given to her to call me back in the next 24 to 48 hours. When I spoke to the rep by the name of Andrew and asked him how could they charge my account he states they have a recorded conversation where I authorized this transaction when I asked to here this recorded message I was informed that he would inform his supervisor but he told me I could not get a refund. How could this company charge me for a package I did not authorize and if I am calling every other day to try to resolve this how all of a sudden I can not get a refund. If I do not get answers I will sue the company. I do not want to have anything to do with this company ever again. This company is full of fast talking sales rep who say one thing but do entirely different once you hang up the phone. I was informed if I was not satisfied with a package after I thought it over I could cancel after 15 days I have been calling for the last 3 weeks at least every other day do every third day and now all of sudden I can not get a refund because a Supervisor will not get back to me in a timely manner. I would never inform any one of this company and will try to stop anyone from ever using this so called vacation site. I want all my information DELETED form the files of ETourand Travel. I have requested again for a supervisor to call let's see if that will happen because I am demanding a full refund of $498.00 dollars that I did not authorize Kime to take from my account.

I have been trying for a year to resolve issues with my once and a lifetime trip to Disney. In February 2007, after several attempts to get our money back from this company took their offer and went to Florida only to realize we got roped into more lies from this Company. I booked my car with etourandtravel (for a deal) with an upgrade only to realize when I went to rent the car they charged me more than double what the rental agency would have charged me. I would never recommend this company to even my worst enemy - it was one nightmare after another. I even tried using BBB to have my money returned. Still Nothing!

Milissa Johns

My complain is basically similar to the other complain's. I was contacted by etourandtravel offering me also a Mexico vacation package and this was actually why I responded to them,because I was interested to go to Mexico and to relax on the beach,last year I was in Cuba for 7 Day's and the package was $ 1450.00 all included for me and my wife. Anyway a lady called me after few day"s and started to talk about orlando and daytona I told her that I was looking for Mexiko but she managed to convince me that the other package is better,on the end of our conversation she asked me for my CC # and I gave it to her thinking that they are not going to charge me until I see the DVD.Few day's later I got the DVD and I was not very much impressed,so I send them an Email to cancel the package,this was only 7 day's later,they respond to me that they can not cancel it via Email!!!??? Why? They want to talk with me I knew if I talk to them they will try to convince me again,I told them if they want to talk with me they can call me in canada and whe will talk. They never responded to that. Well now the 15 day's cancellation timeframe is past and I am charged $498.00 and I can not do anything about it. I am not going to this trip I am not getting my money back, I think I did cancel on time but they does not accept Email cancellation, I don't know what to do. I don't know how is it possible to have companies like this, somebody should shut them down because this what they are doing is not human. I hope somebody will break their neck and I wish them to get the same back what they did to us but 1000 times worser.

I was offered the 7 day and 6 nights orlando florida and3 night accommodations in daytona beach area. THEY ALREADY GOT $250.00 OF MY MONEY. My daughter talked to someone at the phone# they have listed on there purchase conformation letter1-407-515-2400. I decided I could not afford to go because of gas prices and a rental car also a few other things. When my daughter called and talked to them they said I was screwed more or less because I had and obligation to them and they would take the rest of the money out of my account. Now they wont I changed my account. When they go to get another payment boy will they surprised! They will not get the last $150.00 they are expecting. I know$250.00 is a lot of money to me and a lot of other people at least they did not get it all. I will not ever let this happen again. I have learned my lesson.