I started my reservation to Orlando with eTourandTravel.com. They said they need my credit card number to hold my reservation. I provided one. It was a natural thing to ask and many companies in travel industry (hotels, and car rental businesses) do this. They make an empty request to your credit card to make sure you have the credit allowance for that amount. In two days I noticed a charge from eTourandTravel.com for near $300. I was just holding my dates and was told I will not be charged until I actually pay for the trip. Yet, they took the money from my account without my authorization!

July 10/07, I had a call from Kenny Whitington whom was promoting a trip. After much hesitation, I agreed to look over the information. After discussing our budget with my husband, we decided that this trip was not for us. I purchased the trip for $169 on my visa and I was told that I could cancel anytime within 15 days. On July 16/07, my husband went to cancel the trip (I was away camping for 2 weeks), and he was told that he could not cancel the trip because his name was not on the form. A few days later, after receiving the information package, my husband tried to cancel again. He was denied because my name was on the form. On July 27/07, I returned from camping and immediately phoned to cancel. I was told that the 15 grace period was over and that the trip was mine. I could sell or transfer the trip to a friend or family. This is a trip that not just anyone would go for since you are required to sit through one to two hour presentation on time share. We regret ever getting involved in any of this. My information number is 1196409 and I would like to talk to the supervisor regarding this matter. This is the only solution that I was given when I phoned to cancel. I'm not sure how reliable a email complaints department is and I look forward to some sort of solution resolved from this.

Angela Elliott
[email protected].

I booked a trip with them to Orlando, getting there on the 14th of Feb and leaving. I was to take a tour on the 15th to get my park tickets. I called the day before telling them that my husband was sick and was unable to come, they said that was ok, because there was two adults in my party. I had friends coming in from Mich, that were going to take the tour to, which they said was ok. When we got to our hotel room it was a night mare, it was way past the point was nasty, there was human waste all over the beds and the bath room was just as bad. When I call down to the desk the manager said there was no more smoking rooms so he sent up bending and told us to clean the beds our selfs. After I called down again they move us to other room that was just as bad. I tried to get etourandtravel on the phone but was unable to. So we had to say in that room that night with two children. The next day when I went to take my tour they wouldn't let me because my husband was not there, after they said it was ok. The other party was not able to take there tour, so we were out four park tickets, and when I asked to talk to the manager she was very rude, I told her about the hotel and she said there were no others open, we had to say there. They did give us another room but this hotel is just nasty. We had gotten food for the kids and all that was spoiled because we did get a fridge that was to be put in our room. I am very upset about this whole trip my little boy got sick from the dirty nasty room and the food that was served in the dinning room. I'm out a lot of money because we had to buy our park tickets, and I had to buy blankets for our room because there;s were so nasty I wouldn't let my dog use them. This hotel needs to be closed down, and etour and travel lied to me and said it was a really nice hotel, and my hole trip was costly and just one big nightmare!