I noticed on Dec 13 that $200 was taken from my brand new checking account to pay an e-check that someone issued with someone else's name and address on it. So no one tried to pretend to be me. They just put my account number in, and with no confirmation of name, address, anything, E*Trade paid it. I called the bank immediately and Customer Service told me I have to fill out an affidavit of forgery. I kept explaining to them that no one forged my name, address, or signature. Yet I was told I have to fill out the form, have it notarized, and mail it back. Plus I have to file a police report and send that in too. I did both, and have been checking if they've a) done any investigating yet or b) processed my forms (which I'm SURE have been recieved by now) and they have done neither. And I won't get a "temporary credit" until at least 10 days after they decide to open my letter and process the forms. I keep calling, trying to find someone to reason with that this wasn't a forgery. It looks more like an error. But they refuse to send me to someone else to speak with and they keep repeating that their policy is to basically ignore me until I send in all these irrelevant forms. I get no response when I tell them that MY policy is for them not to give MY money to someone who isn't even pretending to be me. I want a TRUE credit (not a "temporary credit") of my money back so that I can withdraw it and cease all business with these people.