Etrailer
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Category: Services
Contact Information
United States
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Etrailer Reviews
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Your momma
June 3, 2011
Bad service
Etrailer sent me a Hidden Hitch that was bent and could not mount. They said to fix it myself. I shouldn't have to fix this, they should send me a replacement without question. This is very poor customer service and I will not ever buy from them again. You would think they would show more concern and diligence due to this being a trailer hitch, and safety is a factor here. Altering a hitch in a half *** way is so unethical and a very poor response on their part. I have heard similar negative reviews about Etrailer, and I have voiced my view on several other auto accessories sites as well.
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Spr73
May 17, 2011
Shipping Sucks!
I ordered a set of basic wheels (they where cheaper by $20 a set)after two days they say it will ship in a week, after a week they say they will see them at their warehouse in another week and I should see them a week after that. WTF - If I would have known they where going to take 3+ weeks I would have spent the extra $20 and got them from someone else. Oh they will expedite the shipment for another $100. There should be a law ahainst miss advertising there goods and service. And the customer service rep I spoke to could give a *** about my situation. Do not buy from this crappy outfit!!
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Bart L
January 24, 2011
Don't use it
I ordered a hitch for my car and the parts bag was unopened but missing to critical parts. I called and they were happy to ship the parts that were missing but could not ship to a PO BOx (my billing address). I never recived the parts. When I called back, they told me that the parts were shipped to my residence. I never received the parts. They are sending out more parts but to my PO BOX. This is where the first parts were shipped to but nobody at etrailer knew where my parts were shipped to. I was so frustrated and they made it seem that this was my fault. It took a total of 25 days from order until I was finally able to install the hitch. What a nightmare. Please do not use etrailer...There are more places out there with better service. Etrailer has a C rating with the BBB in Missouri. Sorry for the rambling but I am still pissed!
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Ray
May 21, 2010
Poor service
After ordering from these guys they sent me an email saying my order would ship in 7 days. I think they knew in advance that the parts were on back order but they accepted the order anyway. After ten days and no parts or update, I emailed them but got no response. I called and was told by some unconcerned sounding person, it would be another two weeks before my order shipped. It's been over three weeks and I'm still waiting. They have a nice looking website, but they don't live up to their promises. My advise is to shop elsewhere.
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Rob
March 4, 2010
False advertising and will not refund
Being a long-time repeat customer, I was sent something that was not the same as what was advertised. I bought a hitch that was stated on their website to weigh 27 pounds. It arrived at 37 pounds.
That is a big deal on a sports car! I was told that since the functionality of the hitch was not affected by the weight difference that they would not refund my round trip delivery fees.
They stuck it too me and they will never see another dollar from me. I have sent business to them and now it is time to warn everyone that this company will lie, refuse to take responsibility for their false advertising, fail to satisfy even a long standing loyal customer.
You have been warned. Deal with someone who has less negative reviews!
I wish I had read the reviews before I purchased. Don't make the same mistake. Don't do business with these liars.
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July 7, 2008
Avoid them
Terrible experience. Stay away from these guys. I cancelled the order before I even received it and I have been trying for two weeks to get my refund. I was told a refund was issued on Jun30th (7 days ago) but checking with my cc card, nothing has been refunded. So, I called, sent email, contacted them via website and have received no response from them. I wish I was smart enough to check this and similar sites before I placed my order with them.
I will have to dispute the charge to get my $$$ back but these guys will never again see a penny from me.
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