I bought a Le Creuset 12 in skillet for $113 on 2/4/10 and was charged on 2/6/10, never received a shipping tracking number, when I checked their website for shipment info, it says "not yet shipped", that was on 2/14/10. I requested via an email to cancel my order and refund the money since it has not been shipped. The next day, an email indicates the order has been canceled as requested and my money will be refunded, however, it will take 10 days for the cyber system to issue a refund. It's been over 10 days and I have written a few more emails, no response, and no refund. I can't believe how many people are scammed by Etronics and spent thousands of dollars buying electronics when Etronics has no intention to ship or refund the money. I hope someone will read this and ask themselves why Etronics would honor shipping a 40" TV that costs $5000 when it won't even ship a skillet that costs $113... BEWARE... THIS COMPANY IS A TOTAL FRAUD... I NOW WILL HAVE TO TRY TO RECOVER MY MONEY FROM MY CREDIT CARD COMPANY and I don't expect to win. BUY FROM LARGER REPUTABLE RETAILERS, YOU MAY PAY A LITTLE MORE BUT IT IS WORTH IT.