While many of the sellers on Etsy are wonderful people, Etsy has no customer support. Very little customer protection. No controls on their sellers policies. They take no responsibility when something goes wrong. Hardly even answer you.

They even made my problem with a seller worse by telling the seller I turned them in for selling outside Etsy (they would lose their fee), even though I was just asking about what protection I had in this transaction. They used this information without my knowledge or permission. So bottom line, they have caused me alot of time, stress, and trouble, all by just looking out for their own bottom line.

This is a warning to anyone that may purchase a dress from Timeless Vixen Vintage on Etsy. DON'T DO IT. Seller does not fully disclose details associated with the dress it sells. It is very misleading when it comes to sizes and colors. Timeless Vixen does not give refunds only credits and then does not communicate with the buyer. I purchased a dress from TIMELESS VIXEN which stated that it had an inch inseem. Upon recieving the dress - sure there was an inch but it was frayed! The dress smelled old and was very dingy - nothing like the description the was given by TIMELESS VIXEN. I am out $330 and ETSY has done NOTHING to help! I will NEVER ORDER from ETSY again. It is a ripoff and so is TIMELESS VIXEN. I have sent messages to TIMELESS VIXEN VINTAGE many times asking even begging for either a dress in my size to buy or a refund - TIMELESS VIXEN does not even care to respond.

I bought a $65 dress on Etsy from a seller MEimCRAZY. It LOOKED liked a cute cupcake dress, but turned out to be falsely advertised. The material used on the dress was probably $10 and was completely see through. She said I should wear it to a Katy Perry concert, instead of what I wanted to do with the dress. But the dress was so poorly put together and the material was so cheap that I could not wear it ANYWHERE! I left negative feedback for the dealer, because the dress was stiched bad. The top and bottom of the dress were fraying a lot. The back of the dress, which was supposed to cover your back fell down to my waist. I had other people try it on, speciafically the girl I bought it for, and it dod the same thing. It was not the wrong size, it was jsut make badly! After I left the seller the negative feedback, and they would not fix the dress or let me return the dress, they left ME bad feedback!!! Just for not accepting a product that was unsatisfactory, for $65!!! I contacted the Etsy support to complain about the dealer. I told both etsy and the dealer I would find away to get rid of the dress since they would not accept it back, I just wanted the seller to take off the negative comment she had made. The seller told me to f-off and the etsy support basically said they dont care. I will NEVER buy from etsy again and I hope more people complain about this MEimCRAZY person, because they have no talent and make hidious dresses. It makes me wonder if they even made the dress in the picture they are advertising, because it looked so drastically different and was so poorly made. Anyone that spends that much money on a dress should get more then that. And if etsy wants people to keep buying from them, they should really support their buyers more. I had a store on etsy too, but have since closed up shop, because I don't want to support people that do not care abut their customers.

ordered a handmade product on line and paid by money order. After 1 month and many conversations contacted seller again to no avail...Still no refund no product...After 6 weeks she closed her stop with some bs excuse and never contacted me or refunded my money. Forget custoemr service...all you get is generated emails that never amount to anything other than aggrivation. I am out $30.00 and it doesn't seem that ETSY is too concered. There is basically NO customer service to answer your questions or help you. If you have a dishonest seller you ar e stuck and out the money you paid. I woudl never purchase anything from this web site again...too much aggravation and time spent chasing the seller and ANYONE from ETSY to actually resolve or respond to my problem..To bad ETSY...the concept of a handmade website was a great idea...your lack of customer service ruined it for all your sellers!!!

As both a seller and consumer on etsy for the better part of 3 years, I can say with much experience that the vendors, for the most part, are reputable, hard working people who stand by their products. The products are, for the most part, as described and well made. The rub, however, is with the "etsy team", or management personnel. If you are a vendor be prepared to be subjected to abuse galore. The rules are not for the "etsy team" to follow, but rather interpret at whim. Finally, if you are a minority of any ethnicity and make no efforts to conceal such, be very prepared for targeting and profiling. You will have your shop shut down while you are on vacation, items deleated without an explanation, and harrassing emails without provocation.

So, in a nutshell-the sellers are wonderful. The "etsy team" or those in power at etsy are abusive.

So, how can they help me? COMMUNICATE BEFORE TAKING ACTION? REINSTATE MY SHOP!