After a family history of 5 successful au pairs, this agency provided us with 3 au pairs in a row who had no interest in fulfilling even the most minimal responsibilities. When we documented complaints the first time, they said we could not rematch because there were no girls available - we were later told by agency personnel that this was a lie. The au pair was supposedly the highest level of au pair available, supposedly a teacher, yet she had not one experience with children prior to coming here. All stated credentials were falsified. When we asked to rematch the second time, they said it was too late. A month later, when the "highest level" au pair was still not working even her minimal 25 hours a week, they finally agreed to rematch, thus proving that their policies are meaningless. The next au pair took 2 weeks sick time off of work yet was able to continue going out with friends and going to school. While she was off sick, she repeatedly asked for up to 5 times the allowable vacation, all during the school year which defeated the whole purpose of why we have an au pair. The final au pair overspent her bank account, ran red lights, set off our fire alarm by cooking irresponsibly, and almost killed my nut allergic son. The day after agreeing to a two week notice, she left the house with a man she met on the internet and was never heard from again. The agency refused to refund the remaining 50% of fees I paid for time the au pairs left us without child care. I will never use this agency.