I had purchased a Eureka Forbes Water Filter (Model: Star LX) from Vijay Sales, Chembur, Mumbai (India) on April 9, 2010. The technician who came to instal the machine on April 11th told that the machine was defective, as the PCB was not working. After my persistent follow up on phones (no response received from their Feedback lodged by me in their portal), a new machine was sent, duly replacing the defective piece. However, when the technician came to instal this replaced piece, he found that the filter inside the machine was in broken condition. Again after repeated follow up, they replaced the filter and finally the machine was commissioned after 3 weeks of purchase.

Now, on June 4th (just within a month and half, of commissioning the machine), the water filter is again under repairs. This time, the tecnician promptly came to address the probloem, when we lodged the complaint, but says that the PCB in the machine is not working, and needs to be replaced.

It is more than a week since the technician had visited, and our follow up with authorised service agent (in chembur) reveals that they do not have stock of the PCB and they are helpless. They are so rude to tell us that we should take up the matter with the agency who had supplied the piece.

The result is that despite spending Rs.9500/- we are not in a position to use the water filter and it has been frequently under repairs.

Eureka Forbes is totally insenstive to its customers (like me) who are suffering due to their bad after-sales service. Their website does not have a proper link for giving our feedback / lodging our complaint. The feedback given by me last time, is YET TO BE REPLIED !

Matter needs urgent attention of Complaints Board or any Forum who can redress my complaint.

J.MAHESH
33/201, HP NAGAR EAST
VASINAKA,
CHEMBUR
MUMBAI - 400074 (INDIA)
0-9833249890