eureka forbes crystal

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Category: Services

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India

eureka forbes crystal Reviews

kundan nayak July 11, 2011

UNSATISFACTORY SERVICE

I am a user of FORBES CRYSTAL since last three years with a habit of regular amc.Recently I contacted 39883333 for amc renewal.Next day a local service person(who is under DURGAPUR SERVICE FRANCHISEE.code no-1876 Phone no:0343 2544582)attended the machine.He changed both the candles along with cleaning the UV chamber and left.
After his departure when I went to use this water for drinking, I got a very bad and strong smell and unable to drink.Instantly I informed that local service personal to attend for solving the problem.He came and tried his best but in vain.
Again I informed the Durgapur service franchisee regarding this serious problem but no attention is received so far.
We are consuming this type of water as we don't have any other alternative.We are very much fed up with this particular type service rendered by your end.

Kundan Nayak
Sukantapally, Bhubandanga.Bolpur.
Birbhum-731204 WB
Mobile No:9749649445
[email protected]

a rajesh October 4, 2010

no maintanance

we use forbes crystal water purifier for the past 2 yrs. recently it, s circuit got damaged prompting me to complaint me to the service centre. I complained on 23rd of sep 2010. The guys at the service centre keep telling me that the required spare parts are not currently available.

Till date there's been no response from the company or their service centres. I wonder such a big company like forbes only knows to sell it's products and doesn't care for it's after sales service. i even got a annual maintenance contract paying rs.1100 annually. But the service i'm getting is zero. We are forced to daily boil our water due to the company's negligence.

Now i am planning to go to the consumer court. Only then these people will learn a lesson.
my details are:
A Rajesh
p:3 flat no 004, moraj riverside park, takka panvel, 410206 maharastra, india

my complaint was made to 022 65165679 (forbes service centre)
is the company listening?