Even after repeated requests the authorised service centers service boy Mr.R.Raja who broke the clamp of the pre-filter is not turning up for rendering services.
I am really fed up with these guys.Please persue the mater and make them to do the necessary services which are required ...

I purchased eureka forbes waterfilter (Reviva - NF) on April 7th 2011.

Person called Manju (ph.No. 9742128242) from Indira Nagar Branch came to book the order. He asked me to make the complete payment towards the order (Rs 9990/-) as he said without the advance payment order cannot be processed. Order number 392004034. He said that it would be installed within 2 days. But no one came to install it. I started checking the status of the order from Manju, through their call center (Ph. No. 39883333), Manju's Manger, and their Indira Nagar office, Bangalore. Any day I call, and anyone I call I have the same reply, it would be positively installed within 2 days from now. 2 days are not finished as yet.

I wanted to install the water filter urgently as I have too many guest at my house and I purchase bottled water for drinking purpose. Since installation of this water purifier has been delayed I am purchasing water worth Rs 120/- everyday. Adding this for 6 days, I have already lost Rs 720 due to Eureka Forbes.

Can anything be done about this installation and the loss I am incurring.

I would prefer that they return my money and I will choose some other water filter from other company.

If Eureka Forbes are so bad during the sales, I am frightened that if I call them for service they will take 5 years to come.

Regards,

Praveen Krishna
[email protected]
Ph.No.: +91 9886 154 109

I have been using Eureka Forbes Water Purifier for more than 2 years now. I signed an Annual Maintenance Contract with Eureka Forbes to provide the annual maintenance for the system.

I was shopping for a vacuum cleaner and was offered a demo of Eureka Forbes - their latest vacuum cleaner. I accepted it, and it was a big mistake.

After the demonstration was over, the sales people started talking us into buying the product. They said they came with an unopened new item, and since the box was opened and the vacuum cleaner used we are obligated to buy it.

We asked them to leave our house with the vacuum cleaner. One of the sales guys finally agreed to pick the item the next day motivating it that they can't take the vacuum cleaner today. We agreed.

No one came the next day and the day after. When we contacted them, they again told us that we need to pay for it. We then contacted their manager who also said that the item was opened and we need to buy it. We are being ripped off by these people, and I hope someone will stop them soon.

We purchased two no of water filter about 3 months back. Immediately after installation, within a day or two, we faced leakage problem. The water leaks from the filter unit and drips continuously. We got a call from the sales office regarding the feedback about a month after the installation. We were promised immediate service but still the problem remained unattended.

I also made a tele- complaint (Complaint no: 0060506986 - executive name Ms Shefali) about a week back.

However till date, I havent received any call / nor any visit from the service centre.

I am really not satisfied with the service and wonder how a company so old and reputed could ignore a customer for so long.

I regret having referred Eureka Forbes to several of my friends and relatives and vow to dissuade them from using their products.

My Customer no is 1007175738