The Aquaguard Protec+ was puchased by me in Aug'10. It was giving trouble & stopped working. On 06th Nov'10 i called the Customer Service Helpline & put in a servicing request (0060064328). I was assured that the Service Engineer would positively visit "within 24hrs." On 8th Nov'10 i sent a complaint mail to [email protected] but till now (10th Nov) no service engineer has called or visited.

I am completely shocked at the callous attitude towards service by a company like Eureka Forbes who simply play around & harass customers after selling them expensive products. I realized that i made a blunder by buying a product from Eureka Forbes. My neighbours who have bought Kutchina or Kent water purifiers are really happy with the after sales service.

Would advice all prospective buyers not to get carried away by marketing gimmicks of Eureka Forbes. Rather to settle for products from companies who care about customer satisfaction & understand what customer service means.

Rita Sarkar (Cust ID 1007292324)

I have purchased sensa 80000459 on 03jul10 from mathura through sanjeev sharma css code 9008163. machine was installed on 03 jul 10.
It worked for 4days only. complaint was regd with service centre on 08 jul 10 at mathura.mechanic visited my house next day and rectified the fault partly. he said that sensor was not working .he assured that he will put up demand for new part.
machine has been non functional since then.
I rang up again after 5days. mechanic came and examined machine and said that sensor was un serviceable and could not be repaired. he recommended for change of machine by sales manager mr sharma.i have been speaking regularly to sales manager at mathura and hesaid there is no mechine in stock.
beyond this neither the company rep has taken any action nor the mnc has initiated any action despite repeated complaints. the best part is that the consumer redressal no they flash in their ads is unreachable most of times and if you get through they make you wait for hours
LESSON: DO NOT BUY ANY EUREKA FORBES PRODUCT. PERHAPS THE COMPANY IS GOING BANKRUPT THAT IS WHY AFTER SALES SERVICES ARE BEING DECOMMISIONED

inspite of repeated phone calls since last year no service has been rendered, a mutli bbillion co. like shapoorji pallonji not taking notice or rendering service is not fair

The reviva m/c has been leaking since installation but the company has not been responding inspite of numerous complaints. At time of installation the technician Raju tiwari promised to come to rectify the problem and also do a tds check but never came and on reminder was rude.

The company takes the entire payment on dlv and later on has no interest in customer service, very poor show am extremely unhappy.

I have purchased this RO system on 15-April-2007 but till now I have not received the bill for the same inspite of repeated reminders from my end to the customer. Every time they promised but it was useless. I think that the local branch is saving on Service Tax and VAT that they have to pay by not providing the bill. I want to renew the AMC but on top of exorbitant charges of AMC, customer care is asking for executive visiting charges. I now regret buying this system because of the greediness shown here by the company.