I have purchased an aquasure Elegant RO water purifier on 7/09/2009 . The equipment stopped working after 2 weeks time . I made a call to the helpline number 39883333 on 24th sep and registred a complaint . COMPLAINT NUMBER: 81930706 . They promised that the issue will be resolved in 24 hours . Today is 1st oct, the issue is not yet resolved . Everyday morning i call the helpdesk and I get the same promise "We are extremely sorry for your invonvenience, your issue will be resolved today" . I heared this sentence more than 5 times from them . I have a small kid and since we are using bore water its very essential for us to have a water purifier . I explained all these to the helpdesk person but of no use .


This is my advise to all : NEVER BUY ANY EUREKA FORBES PRODUCT .THEIR AFTER SALES SERVICE IS POOREST

NEVER BUY ANY EUREKA FORBES PRODUCT .THEIR AFTER SALES SERVICE IS POOREST


NEVER BUY ANY EUREKA FORBES PRODUCT .THEIR AFTER SALES SERVICE IS POOREST


NEVER BUY ANY EUREKA FORBES PRODUCT .THEIR AFTER SALES SERVICE IS POOREST

NEVER BUY ANY EUREKA FORBES PRODUCT .THEIR AFTER SALES SERVICE IS POOREST

NEVER BUY ANY EUREKA FORBES PRODUCT .THEIR AFTER SALES SERVICE IS POOREST


Thanks

I had purchased RO system water purifier from eureka aquaguard this january. Acc to the company they are supposed to service my unit every 3 months, however nobody cared to even call and ask abt my unit. Even after 9 months now when i have placed a complaint stating the system is not working, nobody has come to rectify it. How long should i be waiting for a water purifier to be rectified ?????? I have a baby and i am suffering much inconvenience.
The customer care is DISASTROUS !!!
It is better for them to shut down their call centre rather than to act so bizarre !!!

To The Director,
Eureka Forbes Ltd.
Konkan Co-operative Housing Society Ltd.(Ground Floor),
Plot-123, Lt.P.K.Marg, Mahim,
Mumbai-400016<br />
<br />
Sub:- WORST PERFORMANCE OF THE AQUAGUARD TOTAL RO <br />
MODEL (UNIT. NO. 1222208078026138<br />
<br />
Ref:- Eureka Forbes Ltd. Money Receipt No.124 No.021285 dated 02.10.2007 and Customer's code - 1003755606.<br />
Dear Sir, <br />
<br />
With reference to above I would like to inform you that I purchased the subject set from your Sales Executive (Mr Abhijit Saha, Code No.9002410 on 02.10.2007 with 2 years Warranty period. Your Sales Person was successful enough to convince us to get the item purchased (though the Job of Sales Executive is to sell Comb to a Bald). However they neither told about the disadvantage of the Model such as huge wastage of water (initially wastage was 5 Liters of water to get 1 Liter pure water) nor about the replacement of Membrane and Filter every year. Now the wastage has become more than 20 times. I am very surprised to note how your Research & Development department gave clearance to launch such a model in the market where huge quantity of water is getting wasted. Wastage of such huge Natural Resource which is called “LIFE”, is nothing but a loss to the Nation & Natural resource.<br />
<br />
After purchase of the above Set, we had to call your Service Representative at least 15 times for either repairing the non-functional IC, SMPS, Water Senser etc.(which took at least 2 weeks) or for cleaning the Filters, as flow of pure water was minimal. <br />
<br />
Finally they have told that the performance of the Set is not satisfactory. Moreover getting pure water is also likely to stop very soon unless Membrane and Filters are replaced immediately at our own cost (approx. Rs.2500/- or more). <br />
<br />
Since it is still under Warranty period, hence you are requested to please arrange to replace the Membrane and the Filters free of cost (as per Service Manual Plan Page-1 point 3 without further delay otherwise there will be no other alternative but to go to “Consumer Court”, “Media” and ultimately to “Court of Law”. Only in the small Complex of ours (Club Town Estates, 87-Dum Dum Dum Road, Kolkata-700074), there are innumerable people complaining about this model which only emphasizes the failure of this model and the indifference of the company like Eureka Forbes towards its customers. <br />
<br />
In anticipation for immediate necessary action.<br />
<br />
Dated the 20th July, <br />
2009 <br />
Yours Sincerely, <br />

(P. K.SEN)<br />
Block-3, Flat-H(3rd Flr) <br />
Club Town Estates, 87-Dum Dum Rd<br />
Kolkata-700074<br />
Phone/Mob.No.(033)2513-5192/(033)3028-9537/09433439537

I was shopping for a vacuum cleaner and was offered a demo of Eureka Forbes - their latest vacuum cleaner. I accepted it, and it was a big mistake.

After the demonstration was over, the sales people started talking us into buying the product. They said they came with an unopened new item, and since the box was opened and the vacuum cleaner used we are obligated to buy it.

We asked them to leave our house with the vacuum cleaner. One of the sales guys finally agreed to pick the item the next day motivating it that they can't take the vacuum cleaner today. We agreed.

No one came the next day and the day after. When we contacted them, they again told us that we need to pay for it. We then contacted their manager who also said that the item was opened and we need to buy it. We are being ripped off by these people, and I hope someone will stop them soon.

We have Eureka Forbes Water filter. We have opted for 2 years service from them. The service needs to be done every Quarter. But it is almost 1 year now. No one has turned up to do the service. We have called them many times. But still no response. Chennai Service is really pathetic. Not al all happy with Chennai Service when compared to Bangalore.