I had purchased a Eureka Forbes Acqua Flow Designa water purifier and took an AMC for Rs 2550/- starting from 11th Nov 2007 to 10th Nov 2010. The receipt number for AMC is 14971063. I had placed a service request for some problem in my acquaguard almost 7 days back on Oct 24th, 2008. I have also been requesting everyday on telephone by calling up their service centre on 011-41582147/8 requesting them to send a service engineer to my residence. However, every day the standard reply from the service centre is that They would send an engineer today but that day has not come for 7 days.

I would now be complaining to my RWA (Resident Welfare Association) and they would ensure that no Eureka Forbes stall / sales rep is allowed to enter my apartment society.

Overall it has been a very bad experience and for the past seven days, we have been purchasing filtered water for Rs 200/- per day. Would Eureka Forbes pay any heed to this ?

I purchased aquasure with iron filter on feb 07. I am in dire need of the filter kit. I am not getting filter kit either in jamshedpurr or ranchi. The concerned officials please look into this matter urgently.

The worse ever experience with Eureka Forbes, the day i brought my water purifier that day only for 1 hrs. the purifier worked and after that when ever it was complained that it is not working the engineer use to come after chasing for several days and use to do something and the movement he left the house the water purifier stops working, i am fed up of this product and want to throw it out.

I want to make aware to other customers DON'T EVER THINK OF BUYING EUREKA FORBES PRODUCTS.

I agree with the complaints - from the time Eureka Forbes have outsourced the maintenance of their appliances to the small agencies to handle the customer complaints the services have been pathetic. We had in 2007 renewed the AMC contract for 2 yrs for the Nova Aquaguard Water Filter & really regret it. At the end of 1st year of AMC nobody came to replace the candle/carbon block (it has not been done till date even after various telephonic reminders & now the 2nd yr of AMC will also be ending shortly). In fact last year on one of our service request call the technician who came did not even know how to open the filter - he did something & broke one of our expensive taps leading to the flow of water, after repeated calls the filter was serviced and the tap was replaced (that also at our cost) that also it was very shabbily done. Also, the technicians always come for servicing in at odd hours especially in the late afternoon disturbing the sleep of senior citizen in the house even though they have been asked to come by 2:00 pm. Moreover, they do not even bring the service card saying that it was our call & not their regular service call (but till today they have never come for servicing of the machine as per the AMC entered they come only on calls) . Earlier only 1 technician would come to service the machine whenever called. Nowadays different people come & sometimes you really get worried from the security point of view for the family members who are at the residence.

We wish that the Company properly scrutinies the credential of all its franchisee members before enrolling them.

I have purchased one aquaguard water purifier booster in the month of May, 2008. So far I have not received any invoice/bill and warranty card. I inquired in the eureka forbes office at Visakhapatnam. But they told the invoice/bill sent by post. I am asking them to collect invoice personally. But they are supposed to tell the invoice should be sent by post. So far I have not any thing from this. How much time are they taking for this process. I have paid the payment through credit card. what is this to take the process for your company. This is not good for process the invoice preparation. If any one can paid installments, they above process is correct. But where there is single payment, You must supposed to send/give the invoice immediately.