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August 19, 2008
Stealing money from customers
The Relationship Managers goes door to door, booked their products (selected by the customers) and charge 250/- for each product and then never revert back on your calls neither return back your money.
So please Be Careful and stay away from this company.
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August 18, 2008
None of the technician is attending the complaint
I have purchased the water purifier from eureka forbes and I am using it for more than a year. Once after the warranty period is over I made the AMC contract with the Eureka fobes for the further service. But now there are not ready give the service and they are delaying it from past two months. Every time when I call them they are raising the complainant but none of them came to attending the complainant. Its not at all necessary we to call them, they have to come themselves to service instead we are calling them and requesting them saying we don’t have any other resource for Drinking water and we are suffering for the drinking water. The Eureka fobes people is showing very much negligence and the total staff is waste and special senior member are totally waste. Please any one look into this issue.
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August 18, 2008
Poor quality and service
Please don't buy Eureka Forbes Aqua guard water purifier..Quality is worse and service is worse. This company is cheating people!
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August 16, 2008
Pathetic customer service
I had registered a complaint for non-functioning of my Aquaguard Nuvo (Complaint # 51589285) on 8th of August. But since then nothing has happend. But the following has happened:
1) Everytime I call up the helpline they would say "I am sorry sir, but I shall ensure that it shall be done in the next 24hrs" and I guess there 24 hrs are not over yet.
2) And also, there is no escalation process in place. There is no supervisor I can speak to.
3) One says he does not know who his manager is and the other says he has 2-3 managers. Making me wonder if there is any accountability
4) The helpline call handlers are not equipped with the basic information as to what is the email id or contact person for customer grievances.
Is there anyone in Eureka Forbes who is ready to listen to me???
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August 16, 2008
Complaint for service
We have annual service contract. I have renovate my home. Now i have complaint to contractor for installation of my old product, but contractor charged extra charge for hanging it.
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August 12, 2008
Aquaguard booster model not working
I have purchased Aquaguard Booster model in the month of Jan 2008. I am facing problem with this system for about 5 to 6 times in a span of 6 months. I am unable to get the water purified, because instrument gets hanged every time. On saturday again it is not working and I have lodged complaint with customer care, till date service person is not yet come. I am fed up with this instrument and I want Aquaguard to replace this faulty instrument with new one. I have paid Rs. 8000/- for this. I am not at all happy with this instrument. I have lost confidence with Aquaguard and I am not going to recommend anybody to go for Aquaguard Booster model in future.
My address is
S.Murali
No. 115, SOUDHAMINI,
MEI Layout, 4th Cross, 3rd Main,
Bagalakunte,
Bangalore 560 073
Ph. : 080 65636929
Mob : 9964530580 / 9342363924
Thanks,
S.Murali.
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August 10, 2008
Horrible customer service
I am one more unfortunate customer of Eureka forbes's Aquaguard Reverse Osmosis product. The product is good but service is pathetic. While selling the product, the salesman didn't warn me that the filters will get frequently clogged. Unlike the carbon filters in older units, these RO machines have multiple components inside which get clogged. I ended up calling the eurohelpline frequently and this is where i experienced the pathetic response. The call center chaps give us a call no and we patiently wait for the Engineer to turn up. After 2 days we call the eurohelpline again. We were shocked when the guy at call center doesn't recognize the call no. and gives us a new no.
We thought that this is an exception but now the same incident has repeated when the AMC has been renewed. It;s been more than week since we have logged the call and no response. Calls to call center get the same response-- Engr will come.
I went to Eurekaforbes online and registered a complaint. I hope someone acts on it. have got some auto mails so far. Lets see.
Anyone with similar complaints with Eureka forbes???
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August 9, 2008
The filter cartridge is unavailable in the market
I purchased an Aquasure Storage water filter from Eureka Forbes. Its spare parts are unavailable in the market. I am searching for filter cartridges since about 2 months, but no shops are having stock at Bangalore. Once I called customer care, but they even do not know why it is not there in the market. At least they should have an take an order over phone and deliver the product in free of cost. But, they said they will charge 250 rupees for it. It is disgusting. I did a big mistake buying that filter.
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July 19, 2008
No action taken regardless of several complaints
I had lodged a complaint with Forbes Aquaguard on 26th june as my water purifier wasn't working. I was told the complain has been registered and a person shall visit and repair it in a day or 2. Its been 22 days no one has bother to come over and repair inspite of repeated reminders. In case some1 falls ill due to drinking impure water I will sue Forbes for their carelessness and horrible after sales service and ignorance.
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July 19, 2008
No postal services
I bought this product JUST 3 MONTH BACK and Now it is under the annual service contract by Eureka Fobes. Now it is not working. I have logged several complaints to their head office through net and also their local service center regarding this and no one has come to my place and they have not tried to contact me as well. Their service is one of the worst after sales support. My sincerer advise for the people is not to buy the eureka forbes products. THEY HAVE NO ARRANGEMENTS FOR SPARE PARTS.
Their customer support is also pathetic. No one listens to us. I am planing to file a case in the consumer court for this. Please encourage all your friends not to buy any product from eureka fobes. They are the No1 cheater in this world. I regret for buying this product!
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