i m suffering from ureka forbes, inspite of 15 calls they have not send person to service at my home
i m living in small villege in college campus when i buy i was promise to give 2 free service but after 7 month no one has attened my appliance
this is very bad part on thier role
plz dont buy any product frm ureka forbes this is my suggestion to all peoples living in india
dont be cheated frm them

Dear Benaifer Patel,

My problem is not resolved till date...pls expedite the matter.

Regards,

Hina
----- Original Message -----
From: [email protected]
To: Hina Khan
Sent: Tuesday, April 15, 2008 1:06 PM
Subject: Reference to your mail


Dear Customer,

Greetings of the day!

Thank you for contacting Reliance Broadband Customer Care.

We regret the inconvenience caused to you.

In response to your mail regarding wrong behaviors of Customer Service Representative, we have documented your complaint and escalated the same to the concerned team who will review the same. They will be in touch with you on this subject.

Further to your request for STD activation has been registered under Service Request ID 66478891, which is in process and will be resolved at the earliest.

We are constantly trying to improve our services.Looking forward to your co-operation.

We look forward to an opportunity to assist you again.

For additional product and service related information you may contact us through any of the following means:

Phone:
*377 from any Reliance fixed line phone
1800 22 7773 from any MTNL / BSNL phone
022-3033 7777 from any phone
Email: [email protected]
Website: www.reliancecommunications.co.in


Yours sincerely,


Benaifer Patel
Broadband Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Hina Khan ([email protected])
Date: Monday, April 14, 2008 02:28 PM
To: [email protected] ([email protected])
Subject: misbehaviour by Mr.Purshottam & Chanchal

Dear Reliance Care,

Your two representative Purshottam & Chnachal doesnot have basic coutesy and problem solving skills.Both are very adamant and not transferring my call to some senior.They are telling they cant transfer or arrange a call back.

Later I spoke with Pranjal-Floor Supervisor.She told me to send the email for the same.

I have asked for STD activation since 10 days and daily Im geting the reply"sorry for the inconvenience caused to you, your request in a process and we cant transfer your call to senior"..pla arrange a STC activatioon fast on my fixed line:
040-39883333.

Regards,

Hina
040-66250020

I purchase Eureka Forbes water purifier Total Gold Nova by paying almost Rs. 10k in the first week of January 2008 and I was told that I will get invoice in a weeks time by courier, until now I have not received invoice from that office in JC road Bangalore every time I call the salesman the same old answer it will come by courier. I definely feel there is some malpractice by the sales persons of Eureka Forbes, if I do not get invoice I would approach the consumer courst and claim the damarages including the huge telephone bills, which I paid call these sales rep.

There was a fair going on at big bazaar, Highland park, Kolkata on 22.12.07. There we were offered a free trial of 15 days for Aquagaurd Total RO system. On 23rd of December your salesman Mr. Dibakar Chakroborty Code 9001911 (Mobile no: 9830687109) came and took an advance cheque of Rs 12500 & Rs 2000 in cash for the same vide receipt no: 027073 dated 23/12/2008. We were told that the machine would be fixed in an hour but the set was found defective after installation. Earlier we had Aquagaurd Nova. The machine was not fixed for a day & we had to Purchase mineral water to drink. The salesman told us that the next day he would replace it. But till today he has not replaced it and is telling that there is no stock. The next day he fixed back the old machine on 24.12.07. Since he could not supply the machine. We do not understand, that if there was no stock, why do you hurry to take the cheques and fail to deliver your product in time. Due to delay we are no longer interested in your product.. On 3.1.08, Mr. Dibakar Chakroborty assured the machine will be definitely be installed on 6.1.08. But he failed. We have been telling the salesman to return our advance & cheque, but he is not returning it. It is just wasting our time and money on phone calls.

its been a week since i have made a complain about water leakage in forbes Aqua Flow. nobody has come so far come for attending the complain. i have already called there custoemer service people five times but its not helping.