Recently in August i bought a Eureka Forbes water purifier. unfortunately i have to travel abroad for 2 Months and i took the delivery of the product and told will do the installation after am back to the sales Executive

After i came back from Abrod, tried calling the sales executive in the number which he has given in his visiting card. The sales executives mobile numebr does not exist. The office numebrs which he gave in the visiting card nobody picks the call. after two days of trying the number in his visisting card i tried to call the toll free customer care number. i explained the problem and they told them i need to install and they sent a technician home next day. the technician quotes he is only a service man and he doesnt know installation. if you need a person to install i will bring a service man but you need to pay Rs 150 (Bribery to the core). then i called up customer car eagain and told them send a person to installation and not to service (though i told earlier also clearly i need a person to do first time installation). and they said they will send a person home for installation before 12 o closck. No one came. then i called the customer service at 1 o clock, they said they will send a person by 3 Pm. No one came and again i called them up at 3 30, the lady in the customer care is saying may be you would have shifted house (Most funny) and after 10 Mins she calls back and saying all our technicians have gone for diwali holidays so only by monday we can complete your work.

For those of you who intend to buy products of Eureka Forbes done ever pay full money before installation is complete, thereby you can also avoid bribes requested by their technicians, dont trust the visiting cards given their sales executives. Before paying money check the Mobile Number and landline number in their visiting cards and check they are accurate and belong to their offices.

Attention!! Do not buy Eureka Products. Absolutely Zero service... Dont get carried away by their ads...
The Aquaguard Water Purifier stopped working after about 6 months of usage. I requested for service to Eureka Forbes telephonically. But even after 15 days of registering the complaint, there is no response. Everytime I call a new person attends the call and promises to send some engineer immediately but nobody attends to the problem. After having paid the annual service charges, it is disheartening to see that the equipment is not repaired for 15 days.
I feel it a shame for a reputed company like this who commit to the customer about their excellent service but disappoint with this sort of unprofessional behavior.