Ordered the Navigator Liftaway on 1/3/2011. Finally received it on 1/27/2011. Used it for 15 minutes and then it broke. The premium pet turbo brush stuck to the main hose and would not release. Ordered replacement parts on 1/27/2011. It's now March 3rd 2011 and I am still waiting for replacement parts. Called customer service, which is terrible, several times and was told items are on back order and would arrive in a few days. A few days has now turned into 8 weeks. Spoke to several customer service supervisors as well as a manager at the corporate office in Canada and they told me how sorry they were. Two supervisors in customer service refused to tell me how to return the item and instead offered a shipping and handling credit while I continue to wait for my replacement parts. I am still waiting for my parts. I would never buy this product again. It is too flimsy, mostly made of plastic, although the suction is very good and it is too difficult to get replacemen t parts and it is next to impossible to get a return on the item and get your money back. My advice is stay away. I would not buy it again and I would not recommend to others.