I purchased a Euro-Pro T0176 Toaster Convection oven in Sept 2010 retailing at $79.99 at Target Superstore in Tulsa, OK. On Feb 6, 2011 the door fell off. The product had a 1 year warranty. I contacted the company on Feb 8, 2011 to report the defect. When I explained what happened he first told me I would have to send the unit back to NC for repair. When I told him it would cost more to ship it there and back he finally agreed that I could cut the electrical chord with a copy of my receipt, the model #, and reason for the return and they would send me a new one. I did as instructed and received confirmation from Fed Ex it was delivered on Feb 11, 2011 and signed for by xxxx. I called the company on Feb 16, 2011 to confirm when my new one would be shipped. A person in customer service who was outsourced from India answered the phone. I explained the situation. He appeared to be reading some sort of script and repeated back something completely different than I told him and asked if that was correct. I said not that is not correct. He repeated this process 4 more times. I told him i just wanted to know when my product was shipped or will be shipped. He said he could not see that it had been shipped but wait a few more days and it would be on my doorstep. I asked for a supervisor which he refused to give me and told me the same thing 3 mores times. Frustrated I decided to call back in a few days. The same person answered the phone and repeated the same process again and again refusing to give me a supervisor. Since English is not their first language they rely on scripts to provide answers based on what they think you said which is not remotely close to what you told them. Again I waited and called in a few more days the same person answers and the process repeats. I called more recently on Mar 8th and was able to get a different person on the phone and told her I just needed to know when my replacement would be shipped. She advised me that they were on back order. When I asked if they were the manufacturer she said yes but they needed to get a shipment from China and they had none in the US warehouse. Strange, but OK. She advised me it would ship most likely next week and I would get an email. I received my replacement on Mar 15th, yesterday. When I opened the box it was a completely different toaster oven, different model, and much smaller than the one i purchase. I checked the model they sent online and it was an older version of the item #T0289N3 Sears offers that retails for $40.00, Sears no longer sells this model. I called the company again. I got another person on the phone in customer service contracted out of India. I told him my issue. He told me that this product was the upgraded model of the one I purchased. I told him that was not true and I researched it online. The one they sent me cost much less, is much smaller, and does not have the same functions. It is also an older model and sold at Sears not Target. He responded to me by using a script again and repeated something which is not what I said. I corrected him again 2 more times then asked to speak with a supervisor. He put me on hold for about 4 minutes and advise me a supervisor was not available and gave me a phone number to call tomorrow for their corporate headquarters in Canada at 1-800-361-0639. When I tried to call 3 times today it just rings busy. This company has the worst business practices and customer service of any company I have ever dealt with. I am going to try to contact their customer service number again. Help I just want toast and to receive a replacement for the item that I purchase.