We had a 3 day rental and left Visa for deposit only as the actual rental was a freebie from another company.

We returned car and there was no attendant to check fuel level after I just filled it.

Returned to Canada and got a Visa charge for $215.00 Canadian for refuelling. Note above, I refilled it at the airport.

I wrote to Europcar and no response after 10 weeks.

2 weeks later a $35.00 Cdn. unauthorized charge appeared on our Visa.

We are fighting both charges but the second item is scary it is clearly "fraud". the other refuelling charge is outrageous and borders on fraud as if it was missing fuel it would have been less thatn $14.00 or 10 Euros.

Beware of this company and be careful, the Web has a lot of Italian Europcar complainst, more than any other company. Maybe the employees get the money, who knows.

Promised 13 rounds of golf, Ford Mondeo wagon for rental car and refund based on lower exchange rate. Have not received proper amount. Our itinerary was mailed to us and it looked complete. Then the car rental company Coolabar used ran out of cars so they booked with Discount Car Hire. The email they sent to Discount Car Hire said we were arriving at 0700 (I think they would have preferred 7:00 am). After two long flights we were at the airport with no car service. Upon calling DCH we were told to find another rental company, which we did and drove to St. Andrews, Scotland. Upon Coolabar finding out they had DCH send a car out to St. Andrews from Glasgow, despite my telling them it was not necessary as we'd rented a car for our two week trip and asked that they just refund that part of the itinerary. My request was ignored and DCH showed up with a car with over 70k miles and not near what we were promised in our contract. We were charged for a days rental by Europcar, who we'd rented from when DCH did not produce a car. I was told by Coolabar that DCH would return the car for us and the billing would be taken care of, however that turned out to be not the case. In addition to not being reimbursed for the one day car rental we were charged by Europcar we were charged the same amount for a lesser car than was promised by Coolabar. In addition to this our contract/itinerary stipulated that our trip included 13 rounds of golf. I was told by Coolabar that we would be reimbursed for the green fees at St. Andrews if we happened to play the three courses we'd preferred. We did play those courses and paid out of pocket despite payting for them through Coolabar as well. All other courses and all hotels checked us in with no issue and seemed to be paid by Coolabar, however: When we got home I contacted Coolabar to resolve the issues. After about two months of trying to resolve the issue we were offered a check of $348 against what we expected, roughly $750 per person. We were told the following: Royal Dornoch golf course and Holiday Inn airport didn't charge them, so we apparently were responsible for that. We were undercharged by Coolabar due to their miscalculations, so were responsible for that. The exchange rate wasn't ever fully returned despite being directly told by Kelly (owner of Coolabar) that we would be. The three green fees from St. Andrews were not returned. And to top it off we were not given the approximate $300 for the one day of rental by Europcar. From being owed $750 each were offered the $348 total based on some ridiculous calculations that Coolabar construed to keep from paying us what was rightfully owed. Upon returning our calculations we were told that their figures were final and we haven't heard from them since. I have the itinerary with all pricing and had we known we had to pay for St. Andrews out of pocket without being reimbursed we would not have booked with them as it would not have been a savings. That with the car issue made for a trying experience and I believe we are being wronged by a company that does not want to pay back what is rightfully due. You are forewarned. DO NOT BOOK WITH THEM.

I Hired a car from Europcar at the Toulouse airport in July for 21 days.

I specifically stated that I DID NOT require to pay for CDW.

I gave them my credit card details so that they could charge me for any damage to the car.

When I returned the car, in perfect order, yes, they inspected it very closely. I was in formed that there was 346.60 Euros to pay!!

The car had been pre paid for so I asked what the chatges were for.

Apparently, according to Europcar, I had opted to take their SERENITY PACK!!

As I had no idea what a Serenity Pack is, and still don't, how the hell could I have opted to pay for this??

I asked to see the manager at the depot, to be informed that he was away for the next 3 days. I was given a telephone number, that aws no use as we were flying back to the UK.

I demanded an email address and was given [email protected]

ALL MY EMAILS TO THIS PERSON HAVE COME BACK AS UNDELIVERED!!.

It appears that this person does not exist, no one at Europcar or the agency I booked the car through have ever heard of him!!

Does anyone have an email address for Europcar in France where I can seek redress?? I have been on to their French website, and it is all in French. Very difficult to lodge a complaint when you cannot find you way around the website!

The way we have been treated by Europcar in France is appaling, I intend to continue pursuing this until I get some satisfaction.

The motto is Europcar, forget it, go to someone you can trust!!!

We had booked a car in the ‘fun’ category for a trip to Italy. As the category listed mini convertible as the option, I emailed the centre in Italy to request we get a mini as our car choice as our booking was dependent on this. I received a direct response confirming this and guaranteeing that a mini cooper convertible would indeed be waiting for us when we arrived.

Happy this was the case we proceeded with our booking and arrived, at the time was stated for our incoming flight to collect our car. After much debate it was confirmed the last of such car had been handed to another customer and there were no more remaining. The sales representative went back and forward to several departments many times and confirmed despite our written guarantee we wouldn’t have a mini or actually indeed- any car in the category we had booked. Every car in this category had already been taken that day, despite us arriving shortly after mid day as we had said . My girlfriend was in tears and this ruined several trips and parts of our holiday we had planned specifically around having this car.

Instead we were assigned a standard ford estate car as opposite a make model/category of car you could get to the actual category we had booked and also taken the time to request a specific car in that category and received written confirmed we would definitely get this assigned.

To make matters even worse- upon being shown our car, it was in an appalling state. It had obviously not been cleaned inside or out after the previous owner and was filthy. The car was covered in dust and scratched, and inside were still moist stains all over the seats, and mud and muddy footprints on the floor. Luckily my girlfriend noticed just before she sat down or would have actually had her clothing stained such was the disgusting state the seats were in. We had to spend around an hour scrubbing the interior of the car later that day to actually make it into a state for regular use, again a complete inconvenience to our holiday and just should not have happened

To my email sent last year regarding this, I couldn’t have receive a less concerned response from them, simply stating the employee who promised us our car shouldn’t have, and that was that! I cant believe they actually expect customer to expect as an excuse stating an employee going against procedures resulting in customers being several inconvenience, being given false promises and not receiving goods they had booked an paid for. I don’t care that this wasn’t your usual procedure! The fact was, we received written confirmation, from one of their employees and under the company name, guaranteeing us the make of car in the category of cars we had booked. Had this not been the case we would have cancelled with our booking and gone with a firm in Italy who specialise in convertible cars of this nature. We were given misleading information, the promise was not honoured and we not only didn’t receive the car we had been assured we would- but also not any other similar model in the specific category we had requested and booked. The car we received was totally different to the model we had booked for, and also in a filthy state. I’m sure I don’t need to highlight the immense disappointment, frustration and inconvenience this series of mistakes caused us and the negative impact it had on our holiday.

Clearly, we did not receive the service we had booked, or paid for... they couldn't care less!

100% shoddy.

We have been over charged for the rental car hired from Europcar/Auckland International Airport.

When infact within 12 hours of collecting the first rental car we had to return it for another car!

We feel they should have re-inbured us for the hassel of having to take the first rental car back, due to fault.