EuropCar
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Category: Automotive
Contact Information
United States
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EuropCar Reviews
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December 2, 2008
full of lies
I booked my car through expedia.com and called the europcar dublin airport to ask if everything is included. It was.
When I got there the price went up from 35 euro to 135 euro. Also, they were giving me a 'special' because they ripped me off, the gps navigation from 10 euro to 5 euro a day (!). But they did that to everybody.
Returning GPS I asked to sign for received but they would not do that.
Very very unfriendly people and service at europcar dublin airport how I was treated.
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October 25, 2008
Fraudulent surcharges
I rented a car with free mileage for three days in France, in the second day I went at europcar branch and asked for extension of one day more in my rental and they accepted. For my suprise after deliver the car with a full tank and no damages my credit card was billed in 600 euros surcharge. They said that it refers to excess mileage that I drove, but the contract was with unlimited mileage. They said when I asked for period extension the contract was changed to limited mileage without any advice or discount of the km already done. So its not a reliable company NEVER USE EUROPCAR SERVICES.
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October 14, 2008
Terrible company
My wife and I went for our Honeymoon in Spain and rented Europcar (although it wasn't the cheapest) to take advantage of their "Free GPS" offer. We had a 3000 miles tour of the country in mind and reserved a Peugeot 307 for comfort particularly due to my tall size.
At Europcar in San Sebastian, instead of our protest we received a Fiat Punto (way too small) instead of our 307 and the GPS was no longer free, they claimed not knowing about any free offer! In route, the GPS stopped working, we stumbled our way through Leon and eventually found a Europcar office. They were of no help, would not replace the unit and barely gave us directions to our next destination.
We brought up all these issues when we dropped the car in Barcelona and insisted they not charge us, specially since the GPS had not worked (and we had them note so in our file). In the end promises were made but when we returned to the US, we found out the GPS unit had been charged in full.
We are so sick and tired of these Bait & Switch tactics as well as the complete lack of support and wall blocking when we file complaints. This industry should be better regulated.
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September 3, 2008
Overcharges
We recently completed a rental with Europcar from Heathrow airport. Like other posts to this board, we had the attendant go over the vehicle and he agreed that everything was fine and there would be not further charges.
A week later, I found a charge to my credit card for 350 pounds. Four days later, a second charge of 350 pounds was posted.
Unfortunately, we live in North America and I cannot go down to the Europcar office to complain. I sent a query in through the Europcar website and received a reply stating that it would be forwarded to customer service. I tried to call Europcar on two different numbers (no toll free service1!). One rang contiunuously without an answer. The second was always busy.
I have put in a challenge on all Europcar charges through my credit card company and contacted the travel agent through which we rented the car. Hopefully I will get my money back.
Europcar is running a scam, are untrustworthy, and are nothing more than your garden variety highway robbers.
DO NOT DEAL WITH THEM.
I feel like I have been dealing with a company in a 3rd world country. But that is probably an unfair slight to 3rd world countries.
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August 16, 2008
Fraud
Europcar at the Florence airport recently provided me with a defective vehicle that was in need of maintenance. When I returned the vehicle three hours after renting it, the sales woman became hostile and rude, and told me that I do not know how to drive, and that I damaged their car. They did not provide me with another, or offer any help. At first they charged my credit card over three thousand euros which effectively ruined my vacation as I was distraught after I called my credit card company to check what they had done to me. They ended up charging me 1000 euros, sending the repair invoice as if it were proof that I was responsible. I have been driving cars with standard shifts for more than 30 years. I suspect that since they saw that I was American, they thought I was a good target for obtaining money to repair a vehicle with a faulty clutch. Don't let Europcar ruin you European vacation and steal your money! By the way, they also claimed that they did not receive confirmation of my internet reservation and then charged me double the price. They were determined to steal the money one way or another!
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August 14, 2008
Fraud and cheating
I visited England recently, as I reside in Greece, and I rent a car through the internet from Europcar. The reservation number was: RESERVATION CONFIRMATION res.-no 582213933. According to the reservation agreement the cost for the rental was 183.69 GBP (TAX 17.50% Inclusive). I agreed to pay 30 GBP extra for picking up the car out of hours. This makes a total of 213, 92 GBP.
On my return I was charged 279.99 GBP!!! The invoice number is 100400190991 (date 24.05.2008) Firstly I was told that I had to pay extra VAT (why?) and secondly I was charged 51.96 GBP for fuel (full tank), while I returned the car with half of the tank full. Furthermore, while I was willing to return the car with the tank full, I was told that regardless if the tank is full or not, I would have to pay for the fuel, as if the tank was returned empty and that the best and only thing that I could do, would be to return the car with the tank empty, anyway.
I demand a detailed reply to my letter before I take any action that I will consider appropriate and necessary. I am visiting England 3-6 times per year over the last 10 years and I always rent cars from all the major Car Rental companies, but this is the first time that I dealt with this kind of (I believe) inappropriate service.
I have contacted Europcar with e-mails 4 times and every time I receive a reply that my complain will be dealt with and that I will receive a feedback, which has never arrived. Is there a way that consumers can be protected from nonpracticing business big as Europcar? What else can I do to protect my rights and get back the additional money that Europcar stole from me? Residing outside UK it is not easy to start legal procedures.
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August 5, 2008
Booked van unavailable
I booked a van over the phone. I called a few days in advance for a qoute and to check avaialbility, and was told only a few hours notice was required. I called again on the day I needed the van, booked it for collection at East Midlands Airport and got a booking number. When I arrived at the station the lady took my details and said they don't have vans at airports! She told me I could cancel my booking and then either leave without a car or rent a different one. The only one they had available and allowed for under-25 drivers was a Seat Altea. We were moving house and had no choice, so I took the car but it was smaller and so much more difficult to pack! We didn't manage to move all our belongings before the deadline, and we had to make more trips anyway, so we wasted a lot of time as well as money. I have to say the lady at the airport office has been great and very helpful, but the booking centre clearly messed it up!
What should I do now? Any advice? Thanks
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March 1, 2008
Fraud and rip off!
Having booked through Travelocity, we picked up our rental car from Copenhagen and dropped it off at Frankfurt airport 3 days later. Europcar helped themselves to 2 extra days rental fee and insurance charges, which amounted to nearly $400 U.S. They sent us an invoice claiming that we had returned the car 2 days after we flew out of Europe! We tried to resolve through Travelocity first and then American Express, and to our disappointment, neither company seemed to try too hard when faced with Europcar stonewalling with explanations that didn't even add up. I don't understand how a company like this could be Europe's largest rental car company. Do not use Europcar and if you use an intermediary insist that they do not use Europcar.
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September 19, 2007
Fraud and cheating!
My wife and son went to Ireland on vacation, she booked a car rental with EUROPCAR through the ORBITZ website. When it was booked it stated that CDW (Collision Damage Waiver) was included in the price. When she got there to pick up the car they said that the CDW was not included and she could not get a car without it. So they canceled her reservation and made another for her at a substantially higher rate. She did not print out the sheet that had about the CDW being included so she was stuck, either get the car or walk. So she had to pay the much higher rate. I contacted ORBITZ about this and they verified that it does indeed say that the CDW is included and EUROPCAR should have honored the reservation. I have contacted EUROPCAR multiple times, via email and telephone, and have yet to get a response. Also towards the end of my wife's trip she stopped at a service station and the worker there noticed her tire was low, upon further inspection he noticed that you could see the steel belts in the tire and told her that it was illegal for them to rent her a car with tires in that condition.
As stated above the initial reservation stated it included CDW, ORBITZ states that it includes CDW, my wife in a foreign country was taken advantage of by this car rental company. Plus the fact that they gave her a car that was not safe.
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