I had a Europro Steamer that failed during the warranty period. The manual gave an address in Champlain, NY, and a phone number next to it. I spent hours being put on hold, dropped between extensions, and cut off trying to arrange a repair. I was told after many failed calls to send the product and a check for $14.95 to another NY state address.

Weeks went by and I began again to try to reach the company only to be told my steamer had never arrived. I sent a Post Office tracer and lo and behold my steamer arrived few days later supposedly repaired.

The first time I attempted to use it steam poured from the bottom almost scalding my foot. I called again and spent more than 45 minutes on hold.

That afternoon our phone bill arrived and the number listed next to Champlain, NY, was actually in Canada. That first bill was almost $300. The calls that day to arrange to have the defective steamer replaced will be equal or worse.

Since October 20th, I have spent a fortune based on misrepresentation and bad repairs. They finally picked up the defectively repaired steamer today and I still have no product, just a fortune in phone bills to a Canadian number and many lost hours trying to arrange for a repair with an understaffed and irresponsible company.

Beware of Europro products! There is no American recourse contact!