Evans Halshaw

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Category: Automotive

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Evans Halshaw Reviews

Evans Halshaw September 16, 2010

Bad service

12 Lawns Croft
New Farnley
Leeds
LS12 5RL Dear Sir/Madam

I am writing to complain about our new car we bought from Evans Halshaw Leeds on the 6th September. We were really looking forward to getting our car. Unfortunately on the 7th September we broke down at 4:30pm and had to call out the AA the car had no power at all, I was so annoyed I contacted Evans Halshaw as well as we wanted the car taking there to be repaired. The manager said to take it before 5:00pm as they were closing then I said this would be impossible as the AA weren’t even there then. The AA finally arrived at 5:00pm so I phoned the manager back at Evans Halshaw and he said to bring it straight down and he would wait for us to arrive in the meantime I had asked for a courtesy car and the manager said sorry nothing we can do. I was boiling inside we had spent all this money on a car and on the first day of driving it we broke down as you can imagine to be told there is nothing that can be done as it was a Saturday we were extremely upset. We eventually arrived around 5:30 and the manager had left after promising us he would stay this made me even more annoyed .We were left with a young man who didn’t even know we were coming it was just lucky that someone was there. The AA man said I think I know what was wrong but need to take a part from one of these cars in the showroom to see if it was this fault it turned out that this was the problem (it was something where all the plugs plugged into) The garage said well keep this part and you can get on your way. I still don’t trust the car to go any distance as frightened of this happening again when I’m alone with two children. If you want names of people from Evans Halshaw you can speak to someone called Mark Pickering who knows all about it.
I’m wanting some form of compensation as this spoilt our weekend.

My email address is [email protected]

My car reg is YD60KNH

My phone number is 07540163094.

Karen Horner

Zach March 27, 2010

Poor service

So this is my experience with Evans Halshaw Ford Main dealer in Preston.

I bought a second hand Ford Mondeo in May 2009. When I picked it up I noticed that the stereo was faulty and it was eating CDs. I rang the salesman and he said to fetch it in and they would swap it on the spot for a replacement. So I made the 30 min drive over to Preston and went to the service desk where I was told they would send it away for repairs which would take a few weeks. This was no good as I was going on holiday to Somerset in the car the following week. If they had told me this on the phone I would have been saved a morning messing around. So I agreed to take it into Evans Halshaw Blackburn when I got back (as this is nearest).

I took it in on sat 15th August. They removed the stereo and rang me 5 weeks later to say that they couldnt have it repaired as the radio was a German one. I rang the salesman up in Preston who said he would pick it up and have it repaired locally. So I waited. And I waited. November came around and I rang up to find the salesman had left and no one knows where my radio was. Great news

Eventually, via ford Direct, my radio was tracked down and was still waiting for repair. So I waited again. I got a call around mid December explaining that it was ready to pick up. Unfortunately I couldnt get over due to the snow. I eventually got over there in mid Jan. Then the fun started.

The sales manager who I was dealing with was out, despite promising to be there when I came. I waited for a bit until he eventually turned up and handed over the cd/sat nav unit which was wrapped in cling film. I responded with great but it would be better in the car really how unprofessional is that. Even better. The salesman says drag your car around and I will fit it. I brought the car around just for the man to decide that he cant fit it! So it had to be sent into the garage. 20 mins later.. It was fitted but bad news. No stereo code as the computers where down.

I waited again for another 40 minutes where I met another very angry customer having similar issues. By this time I was getting a bit fed up, so I decided to go and see him, to suggest he should ring me with the code when the computers are back up. So I ended up going home with a radio that I have waited 6 months for, and still its not working.

Sat at home I started thinking what about the handbook. Codes are normally in there. So I go and check my handbook and whoopee there it was. should the salesman not have known this. Bob the code in and guess what. It worked. Nice one, problems were finally over.

Or were they? The Sat nav CD was Jammed in the CD when I sent it in so you would expect it to be there wouldnt you ? Yeah you guessed it, it was gone! costs Â£100 to replace. I remembered seeing a notice in the Dealers saying if your not totally satisfied to speak to the Branch principle. So I rang him and left 3 messages for him over 3 days No Reply. So I rang ford Direct and they put me through to him. He obviously had more time for them !. I explained the issue and he promised to replace the CD.

Now its MAY the 18th. No CD, and no interest. I got rang by a salesman, to pass the code on after I spoke to ford Direct. He must have remembered. Better late than never eh. Not only has the dealer let me down but so has the principle. I have a 2 year Extended warranty on this car which cost £200.

You can bet that its never going back to that garage and although its a great car the Dealer has let me down that much I wont buy Ford again.