I spoke with a woman over the phone at their office. I told her I wanted a refund for the money they took off my credit card. She agreed to refund the last charge. However, she told me the first time charge of $87.47 she was going to keep. Her reason was that refunds were non-negototiable. Even so, I still think I will file a dispute with my credit card reps. to get the whole amount back. I will flipout If this bill re-occurs. I just want this bullshit over with... Period.

I too tried to order from this company and received absolutely nothing from them., It was a trial tooth whitner, and a 14 day trial, for $3.87. I immediately cancelled it, and called my credit card company and cancelled it there too, but it hadn't been added on my credit card as of yet. so they were aware of what was going on. Now I received a letter from a Collections agency claiming I owe them $139.95, told them I never received any product and that I didn't owe them anything anyways, then tried to call and make sure it is cancelled, they sent me an e-mail, but I filled it out exactly like it should be, but it won't go through because it won't take the password they gave me to use, this is the biggest fraud I have seen so far. I'm turning it over to my lawyer.

Mon. April 5, 2010: 4:59 PM: Placed an online order for a sample of Ever Brite Whites tooth whitener. I understood that I had 10 day trial and would be charged $3.87 for shipping. The following is the website I used:
www.everbritewhites.com

This is the email confirmation I received:

Your Order Is Complete‏
From: [email protected]

Sent: Mon 4/05/10 4:59 PM
To: ----------------------
Important Delivery Information
Dear --------------,
We are pleased to inform you that your order # 1182966 has been placed!
If you have any questions regarding your order, call us at:
1-877-666-0531
Monday – Friday from 9:00 am to 7:00 pm EST
Order Summary
Order Number: 1182966
Ever Brite Whites - $0.00
Fulfillment - $3.87

Wed.: April 7, 2010: received the following charges on my cc: $.12 & $3.87

Sun. April 14, 2010: 10:09 PM: dialed 877-666-0531 & 866-869-2674: Was told to call back during business hours, Monday-Friday Eastern Time 9 AM-7 PM. I looked for an email address to respond and found none. I tried sending a reply to the email they sent me and got the following message:
Delivery Status Notification (Failure)‏
From: [email protected]

Sent: Wed 4/14/10 8:37 PM
To: ---------------------------

This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
[email protected]
From: ----------------------
To: [email protected]
Subject: cancel membership
Date: Wed, 14 Apr 2010 20:35:02
please cancel any membership. i never received the product. your 800 does not work. thank you, --------------

Thurs. April 15, 2010: 10.51 AM: dialed 866-869-2674: Left on hold for over 5 minutes and had to hang up.

Thurs. April 15, 2010: 12:15 PM: dialed 866-869-2674: 16m conversation with customer representative. Male. Explained that I wanted to cancel any membership or future charges, as I had not received the product yet to start trial. Several times during the call I had to ask him to repeat himself as I could not hear him. My understanding was the account was canceled and no further charges would be incurred. I was told I would receive an email within 3 days to confirm cancelation. I have not received it yet. They did not explain what the additional $.12 charge was for.

Fri. April 16, 2010: Later that day I was checking my banking online and saw charges for $87.47, and $2.62.
It was after 7 PM so I could not pursue this until Monday.

Mon. April 19, 2010: Checking online banking found charges for $40. Spoke with Lola, 866-235-9751 for direct contact. She told me they received my card information from an affiliated company for tooth whitening, and that they would refund my $40 within 3-5 business days. This online company was called DAT WEALTH, which I never signed up for or was notified the trial for tooth whitening would give out my cc information.

Mon. April 19, 2010: 6:53 PM: dialed 888-869-2674: spoke with customer service rep. female. I was told that my trial begin on April 5, 2010 and ended 10 days later on April 14. Because I did not call to cancel my charges before the 14th, they charged me for product that was shipped from April 5-April 14th. She refused to refund the charges of $.12, $3.87, $2.62, and $87.47 or acknowledge any affiliated company or giving out my cc information. She hung up on me saying she needed to help other customers.

Mon. April 19, 2010: Canceled cc. Product arrived. Filed complaint.

I ordered a trail version of this product. (3/29)I was supposed to have 10 days to try the product. Two days after I received the trial package, I noticed a charge for $87.47 (4/7). I called them to ask why there was this charge. They told me I had ordered the product. I told them I didn't order it, that I just received the trial package and I had 10 days to test it. They told me the 10 days trial periord started when I ORDERED the product. I said how can someone test a product if they don't have it. Regardless, I did NOT order the product and I wanted a refund. They only agreed to refund me $20. I told them that was unacceptable. First of all, I don't even have the product, (which I will return refused). How can they tell me there are NO refunds. I have the right to return an unopened product that I didn't even order in the first place.

I can't attach anything because they won't answer my e-mails.

I want the full amount put back on my debit card. This is a scam deal. I was looking for their web site when I came across other complaints for the same reason.