I also ordered a trial of 2 teeth-whitening products that a woman had claimed to have used with great results. The trial fees for both were charged to my card immediately and I received one of the products within a few days. A week and a half later, I noticed 2 charges on my bank statement that were approx $87 each! I did not realize at the time I signed up to receive the free trials that I was also agreeing to pay this amount each month unless I cancelled within a 10 day period. I assumed it was my own stupidity and I should've read the fine print. Sucked it up to a hard lesson learned. When I finally received the 2nd product (after the 10 day trial period & after they had charged my card), I called the companies for both products to cancel my account and avoid any further charges. Getting the correct telephone number was a job in itself. I found phone numbers online for the companies but they were different from the phone numbers that were listed beside the charges on my card and those numbers were different still from the numbers found on the paperwork sent in the packaging with the product. I don't even remember which number worked, because I had to try them all. When I finally did get a number that seemed to work, I was put on hold for a very long time and when I finally spoke with a rep, she had an indian accent that made it extremely difficult to understand. I had to ask her to repeat everything again and again. I did make the arguement that I couldn't call & and cancel the 2nd product because I did not have a phone number for the company until after the product was received...which was AFTER the 10 day trial period. I finally gave up on that fight and the rep assured me that no more charges would be incurred on my card. At that point, I assumed my ordeal was over. Not even close. The date I called to cancel my account was June 4, 2010 and the names of the products were Everbrite and Dazzlingwhite. On 9/17/10, my card was charged 9.76 which I somehow overlooked until the following month when on 10/18/10 I was charged another 9.76. Both charges showed as being from something called ProfitVault and the number provided on my statement for this company isn't even a full phone number!!! After my experience with DazzlingWhite and Everbrite, I have been extremely cautious as to what I click while on the internet and have not provided my information to any site whatsoever. So I'm asking myself what is this ProfitVault and how is it being charged when I know I didn't sign up for anything!? With plans to go out of town, I didn't have time to do the research involved and laid it on the back burner until after my vacation. So here I am, back from vacation and balancing my account when I notice that on 10/26/10 there was a charge in the amount of 1.49 from someone claiming to be Diet Max and with another incomplete phone number. I threw Diet Max into an internet search engine in an attempt to get a phone number to call and investigate the matter and I find all these complaints from various different people! As I read on and on, I'm learning that somehow, this Diet Max is affiliated with the Everbrite and DazzlingWhite scam and so is the ProfitVault charges I had from September and October!!! I immediately filled with rage and was on a mission to get to the bottom of this. I found a phone number for Diet Max and called it. I was on hold over 10 minutes before a woman with a heavy indian accent finally answered. I explained the situation to her and she said she was going to put me on hold while she pulled up my account. I was disconnected. Furious, I called the number a second time. After another 10 minutes on hold, I reached another woman with an indian accent. I made her give me her name and rep # which I had to have her repeat several times and even spell it because I couldn't understand her. I was speaking with Alex Rep #111. I once again explained my situation and Alex's explanation to me was that the 1.49 charge was a cancellation charge for DazzlingWhite! I told her I had cancelled that months ago (yes, June 4th she verified) and that when I cancelled, I was assured no more charges would show up on my statement. No one mentioned a cancellation charge! And not only that, but my statement says the charge is from Diet Max...not DazzlingWhite!! This woman seemed to be reading from a script and just kept assuring me that it was a cancellation charge from DazzlingWhite and it can take several months to show up! She assured me that now there would be no more charges to my card. I asked to speak with a supervisor for confirmation of this. She didn't want to let me speak to one, but when I wouldn't back down, she finally agreed. I was put on hold for the next 25 minutes. Finally a supervisor got on the line. Steven, Employer ID # 972. He had an accent as well, but not nearly as severe and I could understand most of what he said to me. He told me there must have been a technical error that had occured during the billing process that caused this charge to show up as DietMax because it should have shown up as DazzlingWhite. When I asked what this charge was for his explanation was that it was a charge for using their website and not refundable. I told him that Alex had told me it was a cancellation charge! He said my account IS cancelled and that this fee came from using the website to order the products way back when. I told him I had read all these complaints and scam warnings on the internet about his company and that I didn't trust what he was telling me. I told him I wanted to know about the ProfitVault charges. He told me his company was not affiliated with ProfitVault in any way and said I'd have to call them to dispute the charges from them. But then he offered to give me their phone number! I asked him how he would know their number if he wasn't affiliated. He completely ignored my question and proceeded to give me the phone number and told me to call them. I called the number he gave me to contact ProfitVault and after being on hold for 45 minutes finally had to hang up to get other things done. Here's something interesting I noticed right away though...ProfitVault and Diet Max have the EXACT same hold music!! Go figure. I will continue trying to get through to ProfitVault but I have a feeling it's going to get me nowhere. It seems from the complaints I've been reading the only way to be assured of an end to this scam is to cancel your bank account entirely. Not what I'm looking forward to! I feel stupid to have fallen for such a scam and pray someone puts a stop to it soon.

On April 7th, I ordered a product from the following website: www.everbritewhites.com . The website states that this product has a free 10 day trial period. On Day 9, we still did not receive the teeth-whitening product, and we called the customer service line to ask for an extension. Due to the ridiculously long wait time before a representative came on the phone, we decided to go ahead and cancel our order. The Customer Service Rep (CSR) cancelled our order and even sent us an email to confirm that it was cancelled on that date (email, date April 16, available upon request). The very next day, our credit card got charged for the amount of the product.
In an attempt to receive a credit from the company, we have placed numerous phone calls to this company. On several occasions, we have talked to several CSRs, including 3 managers, and we have yet to receive the credit that is due to us for this product. With each representative, we receive a different answer as to why we have not received a credit yet. After speaking and bugging the company, I finally was able to speak to a supervisor, “Stanley Parker”. He informed me that I should be getting the credit back, and that he will make sure that it gets taken care of. A couple of weeks later, I still do not have this credit on my card. So, I proceed to call this company to ask “Stanley Parker” why I do not have the credit yet. Conveniently, he was never at work whenever I would call. On May 18th, I called again and took on the arduous task of speaking to another supervisor. After a 1 hour long conversation with the CSR, and even being hung up on by one of the representatives, “Cheyenne, ” I spoke with a supervisor, “Vanessa Turner”. “Vanessa Turner” also told me the same words that “Stanley Parker” told me..that I should be getting the credit back, and she will make sure that it is “taken care of”.
A couple of weeks later, even though I have spoke with two separate supervisors, I still do not have this credit. On June 10th, I call the company again to inquire why I have 2 separate Supervisors that are lying to me. Unfortunately, according to the CSR, “Vanessa Turner, ” last supervisor I spoke with, conveniently no longer works for the company. So, I once again ask for another supervisor, which of course, I have to fight to get on the phone. I asked the CSR why I always have a problem with talking to a Supervisor, and she informed me that “it is against the company policy to transfer the call, and that she is the best person to handle the situation.” After another exhausting wave of coaxing, this CSR puts me on hold so that she can see if she “can find a supervisor.” After being put on hold for 20 minutes, she comes back, informs me that she has found a Supervisor, and for me to hold the line. I once again get put on hold for another 30 minutes, and finally talk to yet another Supervisor, “Candace Scola”. Candace Scola reviewed my account, and told me that I would not be getting my credit. She told me, “I see that you keep calling about this credit, but I don’t want you to expect that you will be getting your money back.” When I asked her why I would not, she would never answer the question. For awhile, she even sat there and gave me the silent treatment. I kept asking her why, and she would never give me a direct answer to the question. Finally, after talking with her for 51 minutes, she decided to just hang up on me. I will also add that I never did get this product that we ordered, and yet, they are still fighting with me about this charge.
So, I have reached a dead-end with this company, and I am mentally exhausted with having to deal with this company. I am weary of getting different answers with each different representative. I am weary of having to waste AT LEAST 1 hour of my time, everytime I call that company. I am weary of talking to several “supervisors, ” and getting a different answer from each one. I am weary of dealing with a company that makes me fight with the CSRs, just to talk to a supervisor. Customer Service Supervisors should be easily accessible, and should not be “against company policy” to transfer the call. This company has so many faults on so many different levels. I have so many reasons to believe that this company is a COMPLETE scamming and fraudulent company.
I have an email that proves that I cancelled the order before the end of the free trial period (available upon request). I never even received their product in the mail. I do not see how a company can take someone’s order for their product, charge someone for that order, never deliver the product, and not expect to give the money back when the company is in the wrong. My wife and I, the consumers, did everything that was required of us, and should not have to worry about being deceived and conned from these type of companies.
Since I do not know what other avenue to take to resolve this problem, I am submitting this complaint to your organization. Please make it to where others will know about this company. I do not wish that anyone would have to deal with this fraud company. This company has preyed long enough, and the way that they treated me and my wife, this is not the first time that they did this to a family.

This company abused my credit card with charges unwillinly made!! i will be disputing them with my credit card company!! they were rude on the phone when i finally was able to actually talk with a representative. Manager stanley Parker id F 09ID88 was rude, condensending! and hung the phone up on me twice! he refused to let me speak to his superior.Also would not supply me with a website or email to file a complaint. This company needs to credit the overcharges on my account!!! i hope nobody else gets scammed like i did!!!

Hi everyone. I too fell for this scam. The advert was on the web page of a local newsletter in Anglesey and sounded absolutely genuine. I sent off for a 10 day trial of an Everbrite tooth whitening product - the ad was about using two products at the same time but when I tried for the second product it said the offer was no longer valid. I left it at that then about three weeks later when I hadn't received anything from Everbrite I googled it and it came up with this forum. I spent hours reading everyone's horrror stories and like most people became extremely concerned. Having read about them not answering phone calls or emails I did send two emails to them to cancel - which both came back undelivered - but decided not to waste my time or money in trying to phone them. I read one piece of advice frome someone on this site (sorry can't remember the name) who said don't cancel your card - phone your bank and tell them it's been lost. If you cancel your card it can still remain open for a few months in case there was anything else to come out. If you say it's lost they close the card immediately. In my case, I phoned HSBC and told them I'd lost my card. They gave me a new number within 20 minutes of my phone call and I thought that was the end of it. However, the following day I checked my bank account on line and, would you believe it, a withdrawal from I Build Wealth. I was horrified - phoned HSBC and all I said was - there's a fraudulent withdrawal from my account from someone called I Build Wealth. I wasn't asked any further questions - the withdrawal was then debited in full back to my account. I had a strong feeling that the bank had already heard of these scam artists. That was two weeks ago and nothing's been taken from my account since then so I hope it's finished with. Try doing what I did - and I hope it works for you as I know that I felt sick to my stomach after reading all these complaints. By the way, I never did receive anything from them. Good luck to you all.

Recently had ad pop up during search of local news classifieds. About an Ohio schoolteacher (in a nearby community) who had taken advantage of two (2) separate offers of FREE product trial of Tooth Whiteners. (Ad is now running SAME information, SAME person/story; different location of resident.)

I had two very different experiences with each product's Customer Service. When I called to cancel Celebrity, they offered an extension of the trial period, then graciously cancelled when I explained why it still would be cancelled. CSA took my information & provided me with a confirmation #.

EverBrite did not place a customer service 800# within the ordering data, so I had to search for the ad online again to retrieve it. Then when I called they were most unhelpful. First CSA told me that since I'd placed the order online; I had to go back online - to their website to cancel. She gave me several pieces of information she said I'd need to enter into a form. The URL she gave me took me back to the product ordering form! So I called the second 800# which listed next to a business address. That CSA told me she had no record of either transaction and that in order for them to cancel I needed copies of everything FAXed to them! I explained to her that would mean not only time and gas spent going to some location that provided public FAX services, but also fees to send it. She insisted that was the only way they would honor a cancellation. So I went back to the website, plugged in the data and hit CANCEL. Up pops a response telling me that an email of this transaction has been sent to me, with a confirmation #. I checked my email. Nothing. I went back and reread everything on the cancellation window. In their "fine print" there is a statement about taking cancellations very seriously; that frivolous customers risk having their information placed onto an online registry where they and their CC#s will become blacklisted by other online businesses! Basically I read it as a threat that because I ordered, then chose to negative opt-out, my credit information could be "dinged" in a way that would see it rejected by other online retailers!! BTW, it's been weeks and I'm still waiting on that confirmation email (and keeping a cautious eye on my CC activity.)