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ronbono
October 20, 2010
Unauthorized Credit Card Charge
On 8/16/10 I ordered trial teeth whitening product. After ordering I read the terms and conditions and saw where they would auto charge my card every month. I called them and cancelled within 48 hours and was told my card would not be charged and my initial charge of $3.87 would be credited to my account. 25 days later the $3.87 was not credited and they had charged my card an additional $39.95. Over the last 60 days I have been calling for a refund at least once a week and still have no satisfaction. This business is a scam run by criminals.
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sue jackson-sankey
July 27, 2010
taking payments and unsble to cancel them
this company are continuing to take money from my account dispite having cancelled the subscription, please help I'm a single parent and cannot afford for them to keep doing this
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AJ in LA
June 30, 2010
They may charge you anyway
I ordered the trial and did not receive the product. They extended my trial another 10 days. I still did not receive the product and canceled within that trial period. They charged me $85.50 anyway, and I am still in dispute with them, even though they acknowledge that the account was canceled and the product was returned. The "billing" department cannot be reached by phone, and every time I've called, it's either call back in 3-5 days, or wait and check my statement. I haven't gotten a credit and it's been several months. My credit card company is going after them for the charge.
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Kenneth C. Starling
May 15, 2010
MISLEADING ADVERTISEMENT BY EMAIL
As you can see, it appears this company is charging me twice under different names. I onl answered the one email for a total of approximately $9.00 for samples. Yet two so said companies are charging my credit card. To me this is totally fraudulent and they sent me another Email threatening my credit rating which is very good.
Sincerely,
Kenneth C. Starling
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Kenneth C. Starling
May 15, 2010
PURPOSELY MISLEADING CONSUMERS
I received an email that a Mobile, AL lady had found a cheap way to get whiter teeth and it would only cost a few dollars to get the samples. Like most internet dummies I failed to realize nothing good comes cheap and I didn't see the small print details until after I had ordered and they started charging the full ammount. So it is my belief that they purposely mislead the ad by not having all that info available up front in the email.
I do not have a copy of the email.
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mmeambassador
April 27, 2010
i have also be scamed. charged 87.00 for trial refund not received
I have had the same proble with the scam. I am still trying to get my refund for a charge I did not order. I called and canceled they still charged me the 87. 00. This company need to be removed form the website. Or closed for this reacurring scam.
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Lynn Fernandez
April 17, 2010
charged for product before cancellation date
Money was deducted from my account before the 10 day trial period. I called EverBrite and was told that I could not be refunded. Phone connections were very poor, service reps very hard to hear and understand. When I finally got through to a manager, I was put on "hold", essentially dead air, no one ever came back on the line. I called back, given to a manager who I could not hear or understand, she told me I needed to call back. No one would agree that my money was withdrawn one day early, and no one would assure me that I would be refunded, but rather that I would not. Never received the trial offer I ordered either.
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asahi
April 15, 2010
Illegal business practice
I'm going through the SAME thing as so many others have posted. I ordered the "trial" on 4.2.2010. I read the "fine print" in the terms section of the website and realized the 10-day tril begins WHEN you place the order - NOT when you receive it!!!
I called customer service on 4.9.2010 at 2:36pm CST and spoke to Miles Danielle. I told her I had not yet received the product and was informed my "trial" period would be extended 10 days (i.e., I would have until 4.21.2010 to call without further charges). Guess what? It is 4.15.2010 and still NO PRODUCT. After checking my bank statement I was charged $87.47 on 4.13.2010. I called customer service today and ironically the "trial" was shipped to today.
After explaining the problem to the CS rep for the 5th time, he informed me he would forward the issue on to accounting. I asked to speak to accounting personally and was informed "they do not take calls." Of course not!!! Customer service is obviously out-sourced and the people handling the $$$ are in the US and too busy to care.
Still trying to get my money back! I want to file a class action lawsuit. Anyone care to join?
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scheri
April 14, 2010
refund/ cancellation
My disabled daughter ordered the trial offer for shipping only for $3.87. she did not receive the package until the 11th day inwhich the trial period was for 10 days... We called ane skp to Charleen and she said that she would cancell the order and have the $87.47 that my bank account was charged refunded back to my account within 10 - 15 days. I called to check on this and was told by Sarah, Candance and than Jami that Charleen did not cancell the order and that this money would not be refunded to me after them all hanging up on me... i continued to call and each one of them done the same thing and hung up.. These people have no hearts and dont care who they rip off. I ask if I could return the package and they jami that is said I could but they will charge a 45% restocking fee for this and I will have to pay to send it back.. What do you call this accept a scam
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Disgruntled Minnesotan
April 13, 2010
Fraudulant Business Practices
Sophisticated marketing covering up a major scam. Ordered two products after seeing what seemed to be a legitimate news story about combining use of two products. Both sent samples but also required cancellation of "memberships." Celebrity Whitener was very good for customer service but EverBrite was a huge hassle.
1) They did not send their sample until the 10th day of the "trial period"
2) They refused to cancel my "membership" on the 10th day but offered to extend the "trial period"
3) I demanded they cancel and they finally sent an email with instructions
4) I followed the instructions and followed up with a letter immediately the next day
5) I was still charged $87.47 a couple of days later
6) Took four phone calls, two hang-ups by the company, but finally got some instructions to send the product back to the Hollywood FL address for a re-fund
7) I also contacted my Credit Card company to fight the charge and also contact both my MN and the FL Attorney Generals.
Let's see if I really get this resolved and my money refunded.
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