On 3/29/10 - I ordered a "Trial" of the Everbrite Teeth Whitening System. It was supposed to be free, you just pay $2.62 for S & H.

On 4/5/10 I called and spoke with "Kim" who said that she shows that the product had been shipped, but she would extend my free trial 10 days, and that the $87.47 that shows as "pending" on my bank account would not go through, she said they just had to verify that I had the money in my account.

On 4/13/10 I called again because I had still not received my trial and the money was taken out of my account on 4/6/10. Today I spoke with "Pam Walker" who again stated that she shows the product was already shipped, and that the charge of $87.47 would not go through. I said that it already had been taken out of my account. She said that she would email another dept above her with my claim, but that I still had until the 17th for the trial period. She "supposedly" cancelled my account and said that a refund should be given within 10-15 business days. If not, call them back.

I explained that I would be calling the BBB if not refunded, and whoever else I needed to.

I cancelled my bank card, filed a claim and my bank will be researching the incident for fraud.