I am able to contact them first thing at 9 am EST at 877- 683-3080 (If you call this #, then keep a record of every call including Agent's name and #)
I explained that I only received 1/2 the product, because the gels were missing from the package. I was told they would be sent out, but never received them. After finding this site, I called and cancelled and asked for a refund of my $87.47. Each of the 3 times I called to check on the refund I was told to wait 5-7 MORE business days so that shipping could confirm what was sent to me. Never heard back any of the 3 times time, so on the fourth call I reached a supervisor. He said I could not get a full refund because I did not cancel before the 10 day trial period. No matter how I explained that I never got the gels to try the product, they still will not refund my $ because I cancelled after the 10 day shipping period. Conveniently, they have no record of me calling to indicate an incomplete package received. (By the way, the only mention of this $87.47 charge after the ten day trial period is in imbedded in the very fine print of the agreement you acccepted when you clicked on it during ordering. I have not seen any other mention of it anywhere else!)
NOW I AM RESEARCHING LEGAL OPTIONS SO THAT THIS COMPANY GOES DOWN! PLEASE LET ME KNOW IF YOU HAVE ANY ADVICE ABOUT LEGAL PROCEEDINGS