Evercom is the worst fucken company ever they rip you off drop your calls and take ur money you try to call and make the compaint or try to get help and they have no one assist you. they said nothing yould change on there new system and now i cant receiceve no phone calls with money on my phone that they already charged to my fucken account as if there fucken prices werent expensive enough they think people just have money to be lossing and worst of all i cant talk to my husband *** you everco your fuckenassholes!!

I accepted a collect call from an inmate, I was charged $26.60 for 15 minutes. I have tried to contact someone with this company about the ridiculous chagres. The only number provided by my telephone company is 1-800-844-6591, and the only options are sign up for their services, already have their services, or to block call from all correctional facilities. I can't talk with anyone about the charges. I am really pissed, I mean I am pissed, pissed to the max. What more can I say...I am thoroughly pissed. I am so mad right now I could scream. It is really hard for me to communicate my frustation with these unjustified charges.

The company I am writing in regards to is correctional billing services. It is a prepay company to receive collect calls from inmates incarcerated. They charge $6.95 to process a payment and the payment has to be at least 25.00 when doing so. I made a payment for the above amount. Once the phone service was activated to receive phone calls from my loved one the calls were dropped back to back and I was charged the initial reconnecting fee of $1.75. and 10 cents there after.. 12phone calls were placed back to back on June 2nd starting at 9:28 am then 9:46 am, you are allowed up to 20 minutes on each call b4 being disconnected.. my loved one tried back again at 1:30 pm then waited until 8:17 pm, 8:27 pm, 8:28 pm, 9:02 pm, 9:04 pm, 9:06 pm, 9:42 pm, and the last at 10:02 pm 9 out of the 12 calls were disconnected.. I called the company and was told they could only issue 2 credits that I would have to file paperwork and allow up to 30 days for the refund if they felt any was owed. Unfortunately if I want to communicate with my love one this is the only option for phone services and while researching the internet I found over hundreds of complaints of the same issue and no help avail. This practice is unjust and a scam to us consumers. I spoke to 4 different representatives at this company Alex, Pilar, then Hector a supervisor, then last Elias team supervisor.. the end result was I could receive $5.00 in a courtesy credit while the rest would take up to 30 days to credit my account which makes no sense to me whatsoever in todays technological world. Elias did try to assist me to the fullest but this company s a scam and ripping off consumers and leaving us with no options but to continue to pay their monopoly while they exploit us.

Your Desired Resolution:

I would like a full refund credited back to my account and for this issue to be fixed immediately I am only one out of thousands being ripped off and brutalized by this company. It is unacceptable and can not and will not be tolerated.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

My son called me twice tonight at $9.99 a call and they let us stay connected for 1 minute each time. on the phone they say ten minutes but both times after I accepted the $9.99 charge the phone calls were disconnected after one minute. I would like to start a business like that, with no way to hold anyone responsible. He has been in county jail for 2 weeks and other than 30 minutes on Sunday tonight was the only contact we've had, and it cost me 20 dollars. If they are only going to connect you for 1 minute at a time they should say that.

Evercoms system is designed to be a quagmire of evasion.

If you decide to do business with them, which I do not recommend, do not expect to ever talk to a live representative, ever.

you will spend useless minutes and hours of time going from one extension to another, being disconnected nad fighting with a phone system designed to never allow you to contact a live employee. I am not sure they have any employees.

Fortunately I had my credit card company stop payment for their services that they never even could provide in the firsat place. Of course the automated system did not inform me that their company may not be able to provide the service I was paying for.