Customer service is always rude and very unhelpful... It's like pulling teeth to get help. Their not there to help in any situation. They rather like to see you lose your home. I realize that my ex-husband only paid half the monthly mort. Before leaving the marriage. I paid the next monto mort. still unaware of insufficient last month payment. Next I got a later payment notice. I called to see why. I was in form of the half payment for prior month. I tried to explain my situation and was ready to make up the late amount immediately. They refused to except my half payment and late fee to catch up. This was extremely stressful and hard to believe that everhome wouldn't help or understand the senior in my life...I'm a human being. Were is the compay's humanitarian action? I didn't give on calling for a month everyday to get someone that could understand that this was a easy fix. So, with belief and a close heart attach from this stressful situation, I got a god sent to finally to help me. I paid a late fee and paid the behind mort payment. This isn't over yet! due to the divorce I had to file bankrupty. Guess who filed a claim! Everhome file that I didn't pay 3 months of my mort! I filed a response providing bank statement to prove I did pay my mort. Ok they amended their claim with I didn't owe the mort payment, but they still wanted nnonpayment of escrow, late fees and court costs.. What an evil mort. Company. I've proven my self and they still want something that doesn't exsist. Why would be an escrow default if the mort is paid. I called the mort. Compay's to get escrow and mort activity for the years I can't retrieve from online. Again very rude customer service. I was on hold for 10 minutes to have the extremely rude person to say "fine I guess can get that". I asked for it to be email and she said, " fine". A week later and nothing. Will call Monday to see why. I go to bankruptcy court next week to prove everhome fraudulent with their records and not to let them win one Red Cent of undeserved Money. Oh ya, they have also, sent their own atty. and myself documents regarding my mort account, which turned out to be someone else's everhome mort documents . Taking these document to court.


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