I wanted to refinance, have great credit, recent appraisal, actually two from 2 different appraisers, 1 at 136000 the other at 136500. Everhome insisted on using an Indianapolis appraiser and this yahoo looked and acted like he just stepped out of the Kentucky hills and his appraisal was only 99000 which queered the whole deal and guess what I had to pay this *** for screwing me. I submitted a 6 month old local appraisal and Everhome indicated if I overnighted it they would most likely use it but guess what, it was just more money out of my pocket and we ended up breaking off the mortgage. Everhome would be my last choice for anything!

My account was sold to EverHome Mortgage in November, 2008. December, 2008 I sent a check and it was not cashed until 12/11/08. In January, 2009, I paid on line on January 2, 2009 and they charged me $12.00 late fee because it was late (due on 1/1/09). I sent them an email and their customer service department called and left me a message that since it was due on 1/1/09 that I was late because I paid on 1/2/09. I have never heard of this and I cannot get anyone to return my call to explain it to me. During the 8 years that I have had this mortgage, I have never had a late fee and do not think I should have gotten this one for paying on 1/2/09. I feel that the $12.00 should be credited back to my account or they can put it on the principal. I don't want a late fee on my mortgage. Thank you for any help you can give me.

My daughter has a mortgage on the home she has owned for almost 6 years. She's a stylist and the economic downturn has hit her hard. She is working but her income is not consistent and she has had her mortgage sold to Everhome Mortgage, who has a mailing address in Georgia.
She has tried to make payments, albeit partial, but the payments have been refused by Everhome and so at this point she is in arrears 5 months and facing multiple late fees. Inspite of mul;tiple attempts on her part to work out an arrangement with Everhome, they have been unusually difficult. As her parents, we co-signed on her mortgage and so wrote a check for nearly 2500 dollars to bring the account current and sent it January 6th, as of the 16th of January they claimed they hadn't recieved the check. So when the customer service people were contacted by us, they claimed they still haven't received it as of yesterday, the 20th of January, causing us to stop payment on the check and make arrangements to have the amount transferred to our daughter's account and have it electronically debited and credited.
Well this arrangement was unaceptable to Everhome who requested the amount be taken in CASH to WESTERN UNION and wired to them. Right... I don't think so. We will be contacting the attorney general in Georgia and letting them know just how shady the business practices of Everhome are.

Everhome refused to accept the renewal of my insurance company and they applied their own insurance company, who was charging nearly 3 times more. After several months of calling customer service they accepted my original insurance. But continue to charge the difference. We are still dealing with their customer service and continue to play the hot potato game being send from one dept to another dept. Each dept claims it the other dept to fix the error. Mean while they keep collecting the extra monies for the insurance that we do not have with them. Please email me if you have a similar problem.

We were unfortunate enough to have our mortgage sold to EverHome, Sept., 2007. Later that month my husband, the sole provider, lost his job. We busted our butts, borrowed money, took temp. jobs to make sure that our mortgage payments were held in priority and paid by the 16th of the month. We made our November payment, mailing it 5 days prior to the 16th so that it would arrive in plenty of time. With our prior mortgage company (NetBank) that was always sufficient time.

I noticed that it took quite a bit longer for that check to clear our bank. So much so that I was beginning to wonder if they ever received it or it got lost in the mail. It finally cleared and we were hit with a late fee. With any other creditor a simple phone call would have cleared things up. Not with Everhome Mortgage. They told me that we have to go through a 'review process' to get that late fee cleared up. That alone told me that we were going to get hosed and big time.

My suspicions were confirmed with a denial letter. Whatever happened to common customer service? We have excellent credit, not a single payment gone past 30 days. We have made sure our bills were paid through unemployment, but we get punished anyway? I went to their website to find an email address, and conveniently enough, no email addresses!!!

I am unsure as to what to do but to continue fighting them. I am looking forward to selling our house this spring for more than getting out of a crappy neighborhood, but also a really crappy mortgage company. We also know who to avoid and to advise others to avoid when making our next home purchase.