When will someone stop this company and others like it from what should be illegal. I wake up everyday hoping to see some action from someone. Then I write another letter to someone who I hope will listen.
Today I wrote to my senator and again to the Office of Thrift Supervision.

I have been dealing with EverHome for 2 months now on a property tax issue. I sent them bills in October and was told they would be paid. After payment was due, I realized EverHome had not paid my property taxes. I contacted them, and had to wait 5 days for them to do anything. I was then told they would not pay my property taxes, so I paid them. A week later I received a letter stating EverHome had disbursed funds for my property taxes, and that it would be escrowing for the payments they just made and for next years (in other words, huge jump in my payment). I contacted the county, and it had not received any payments. I then contacted EverHome, and the customer service rep gave me a complete run around, telling me I would have to provide proof that I had paid the taxes. I faxed them information and a letter. I hear nothing back. I continue to call the county and EverHome about every other day to get an update. Three weeks after the payments were disbursed, by EverHome, the county has still not received any additional payment. And, each time I call EverHome I have to speak with a new customer service rep who knows nothing, and is not able to give me any additional information. After each call, I fax the research department a new update letter. I also attach all of my previous letters and information. No one will contact me with any information, and apparently their research and tax department people are not able to call customers. Thus, there is no way to get information from them except through letters, and I have only received one letter in the past two months of dealing with this issue. This customer service system does NOT work, and cannot be called customer service. Do whatever you can to avoid dealing with EverHome.

Here is information from one letter that was sent to Everhome- Matter is still not cleared up= Company has sent replies, but with no answers- They state that I am a month behind and still owe them all these past due fees- A couple of the fees they state that I owe are from 2004? Never was I informed until year 2008? This company is completely worthless- There is absolutely no communication going on inside this company- Very poor customer service- I have been yelled at for Everhome loosing my payment - now how is that right- Would like to refinance, but they have screwed my credit so badly I am unable to. For September 2007 your records state payment was applied on a late fee was assessed on 99/17/2007 but no payment was ever applied. Payment was sent from my bank account on 08/22/2007 in the amount of $700.00. For October 2007 your records state payment was applied on 11/14/2007 and then a partial payment on 11/16/2007 a partial payment. Payment was sent from my account on 10/01/2007 in the amount of $964.84. For November 2007 your records state payment was applied on 11/14/2007, Partial payment was applied on 11/16/2007, another payment applied on 11/30/2007. Payment was sent from my account on 10/30/2007 in the amount of 946.84. For December 2007 your records state payment was applied on 12/05/07 and payment applied was applied on 12/31/2007. Payment was sent from my account on 11/27/2008 in the amount of 964.84. For January 2008 your records state payment was applied on 1/2/2008 and on 1/18/2008 payment was sent from my account on 12/27/2008 in the amount of 12/27/2008. For February 2008 your records state payment was applied on 2/08/2008 and 2/11/2008 payment was sent from my account on 1/31/2008 in the amount of 600.00. For March 2008 your records there are no payments applied, payment was sent from my account on 03/06/2008 in the amount of 695.00. In February 2008 my payment should have be for 964.84, but I sent it for 600.00 owing Everhome 364.84. In March my payment should have been for 690.53 leaving a balance of 360.37. I will be forwarding all the following documentation: • My bank statements showing the payments from my account. • Letters from Everhome Mortgage stating my payment plan. • Letters from Everhome Mortgage stating the loss of payments and misplacing of money. Due to this unfortunate mishap, my credit reports, from the 3 major credit bureaus, Trans union, Equifax and Experian report numerous 30 day 60 day late payments, which were indeed agreed upon as stated in Everhome Mortgages documentation. All payments were made upon agreement and should be reported in such a way. I expect for this to be handle immediately and in writing. I don’t want no more phone calls from some idiot in your office that doesn’t understand or have enough knowledge of this situation.

Kathryn pacific,
Missouri.