Purchased beverage cooler at Home Depot and it had a broken fan. Continued to call for replacement fan. Kept getting customer service call center which promised a call back within 24 hours. Finally after several attempts to talk with a person from Franklin Industries we finally made a connection. First fan sent was the incorrect fan for the model we purchased. We again attempted to call back to get the correct fan for our model and again we were faced with numerous calls to a call center and when we finally got through to speak with a live person, we were promised a new fan. Needless to say Home Depot has a 90 day return policy. On day 89, we returned the beverage cooler and got our money back.