A telemarket agent called me wanting me to upgrade from the initial $700.00 and said I needed to spend another $1650.00 I said I had not recieved one lead from the service. Two days later a partner in the company called me and said they had sold me the wrong package that the package only provided computer generated leads. I said that their sales agent guaranteed they would be prequalified leads and he said that the agent was wrong and again said I had to upgrade for another $1650.00 if the agent misrepresented what they sold than this was fruad and sould willing refund my money if it was an honest mistake by their agent, the partner said he wrote the sales spel and it does brake the law / NO REFUND!

Hi! I work at Everycontractor and I have seen some recent changes and I’ve got to let you guys know:

I'm not sure if you know this, but Everycontractor.com recently changed its executive management team including Vice President of Support and CEO. New management was put in place and they’ve been meeting left and right. They are making changes within the company. They are also making several new changes to all the products. Based off all the feedback they found online, they are putting in new procedures to make the products better. If you have any feedback or complaints at all, I suggest you call in and share your opinion. It's better to speak up, and let someone within the company know, so they can address it.

Just so you know, I will be posting this around numerous websites. It’s not a campaign, just my view of what is going on from the inside.

I joined Everycontractor on 6/18/07 with a featured listing and received 2 leads on 6/25/07, and rejected both of them ( actually the same job ) because it wasn’t on my listing.

On 7/5/07 I received 2 new leads ( again for the same job ) and accepted them but was never able to contact the customer after the initial contact. I was still hopeful the system would work and spent time updating my profile to get it refined, so when I got several calls about upgrading to a preferred listing, I finally upgraded on 7/9/07 for $3, 000.00 with a guaranteed return of $45, 000.00 or a refund.

Since that time I have received a total of 8 leads ( for 6 different jobs ), and updated my profile 27 times from 6/18/07 until 9/15/08 that equates to 3 times a month – more than the required quarterly update.

Of the 8 leads ( actually 6 ), I accepted 5 of them but never got any work because I couldn’t contact the customer for the first 4 and the last lead ( 6/15/08 ) was actually for a commercial job that after reviewing the specs, the portion I would have been bidding on actually was already contracted to a sole vendor, and was in the original specifications and not added as an addendum.

I tried to contact Everycontractor after the year was up on 7/5/08 using their web site feedback, email, and by phone but received no response until my last phone call on 9/30/08.

When I finally got through to a customer service rep ( I was told that the 3 names I had for a coordinator didn’t matter – all reps handled all accounts ) and explained that I wanted to know the procedure for a refund as guaranteed. The rep told me that wouldn’t be a problem but need to get my account file and put me on hold for several minutes.

I was told that the refund wouldn’t be possible without further review because I didn’t live up my part of the agreement. When I questioned him what wasn’t done, I was informed that one of the leads given on 9/22/07 ( Saturday ) wasn’t picked up until 9/25/07 ( Tuesday ). I told the rep that I had been trying to contact the customer and had been in contact with Everycontractor the whole time getting additional help from them in the attempt when I was told to finally reject the lead. I was told that made no difference, to records didn’t reflect anything except that I didn’t accept or reject the lead within 24 hours – this was never discussed at anytime during the contact attempts.

I was then told that that the last lead was also outside the pickup limits. The lead was given on 6/15/08 and accepted on 6/16/08 when I contacted the customer and he agreed to send the project specs and drawings. When I told him the lead date and accept date, I was told that I exceeded the time limit by 2 hours.

I was told that I would be contacted about the refund guarantee and in the meantime my account would remain active and that I would start receiving more leads. Since that time I have not received any leads, emails or phone calls, nor had any of mine returned. In addition I cannot login to my account.

It cost me $ 3, 000.00 for this lesson. Don’t make the same mistake – stay away from Everycontractor.com and ER Management.