I had 2 EVGA graphic cards go bad on me in less than a year of use. I contacted their customer service by phone and was told that they would email me two RMA's, and that I could put both bad cards in the same box to mail back to them. I received both RMA's as promised a short while later. I packaged both cards separately in bubble wrap, putting a copy of the RMA's (which were given to the serial number of the card) in with the corresponding card. I then boxed them together, and sent them to the address for returns. On the outside of the box, under the address label, I put a copy of both RMA's. Just to be sure that when received, that they would see right away that two items were inside the package. I also sent them so that they would have to be signed for. Just to be sure that there would be some accountability. After about three weeks, I received the first replacement card. I waited about another 2 weeks, and when the second replacement card had not arrived, I checked the status of the RMA online to find it had been canceled. I called to find out what the problem was, and explained that I had received two RMA's, and that I had sent in both cards. The employee said that he would look into it for me. The next day, I checked my mail to find a new RMA had been sent to me. I contacted them to let them know that the new RMA was not going to do me any good because I no longer had the item to send in. I also provided them with the serial number for the item that had not been replaced yet. I was told that they searched their return area, and that my card could not be found. Well, I wouldn't think that it would still be there myself, after a month had gone by! So, I corresponded with another person, and told them what had happened. They checked into it, and said that the card could not be found. I then contacted EVGA USA, about the problem. The final answer I was given was that if I couldn't prove that I had sent in, then nothing would be done. That was my loss. I obviously could not "prove" that I had sent in two cards. I felt that I had gone above what an average customer would have done when returning a product. I packaged each item to protect it, included a copy of each RMA with the correct card. Boxed them together, and put a copy of both RMA's on the outside of the box. Then mailed it so that someone there would have to sign for it, to be sure it wouldn't be lost in the mail. Because of this experience, I will no longer purchase any EVGA product. Previously, I had spent well over $3000.00 on their products. But now, because of how someone there could not do their job correctly, and I was told pretty much "too bad, you're loss", I will no longer purchase any EVGA product, and I would advise others to avoid them as well. Why deal the a company that can't handle returns when there are so many others that can.