My dealing with this company was atrocious. I placed on order on the 31st, Sunday and it didn't even process until Thursday. I know Monday was a holiday, but three business days to process my order? Newegg deals with a lot more orders than they do and I RECEIVE product in 3 days from them, sometimes less. I called the customer service and they basically told me to eat it, that I'd have to receive the product to return it through RMA system, meaning it'd take days to weeks to even get my return information. HOlding my money hostage. I asked if I could deny the package and file a return after, they told me "That's not the way it works". Guess I'll try out BFG, or no, ATI even! Edit: Received the card, and it was DOA, imagine that! Never ordering from EVGA again.