Over the last year and a half my family has purchased 4 phones thru best buy, since then we have had problems with three of them all ending the same way.
The service staff tells you that repairs should take 10 t0 15 day, when you call to check in 15 days they tell you that they are waiting on parts, but they have up to 30 day to repair or replace the phone. When you call back in 30 days they tell you the 30 days dose not start until the phone arrives at the repair center( ADD ANOTHER FIVE TO SEVEN DAYS). Making it THIRTY FIVE TO THIRTY SEVEN DAYS. at this point they tell you your phone cannot be repaired and hand you a new one
Since all phones were purchased before I had any problems, I had no idea how this mickey mouse system worked.
THIS HAS NOT HAPPENED JUST ONCE,
PHONE # ONE 31 DAYS
PHONE # TWO 33 DAYS
PHONE # THREE 25 DAYS AND COUNTING

STAY CLEAR OF BLACK TIE SERVICE