Repeatedly horrible customer service on Friday Nights (Panoptikon Night). There have been several times throughout various Friday nights when the DJs will play extremely noisy music that actually clears out the dance floor for 30 minute intervals rather than playing good goth and electronic music that encourages people to dance. For instance instead of playing Skinny Puppy and The Misfits classics they will play pathetic and slow remixes done by poseur artists. On rare occasion they do play the overplayed classics from bands like Depeche Mode or TKK which is fine. But they play the songs so loud that you cannot even talk to your friends. The two bumbling DJs do not take requests or suggestions: even if you try to request a song they appear too drunk and too snobbish to even listen to what you are saying.

Furthermore, there are usually about 20 or 30 customers each Friday night sitting around looking dazed and confused as they stare off into space like brain-damaged zombies in various Gothic costumes, moreover, druid and vampire outfits. Occasionally, three or more people get up to dance: then after two songs they mysteriously run off to the corners of the dark nightclub leaving the dance floor empty for nearly the entire rest of the night. Most of the cliques who attend Panoptikon are unapproachable and aloof which adds to the air of coldness, dullness, and absurdness.

Once we went for an event that requested a donation to charity. The pugnacious, rude, and belligerent female employee who sits at the front door demanded that we give a $10 donation each; which we did not have. She persisted angrily even though we did not have to give her anything since they advertised "donation requested" which is false advertising. We found her to be extremely rude and unprofessional. Also, she gave us dirty looks which reflects very poorly on her. Her sour and dishonest attitude is not appreciated. We do not bother anymore with these sour and dull poseurs at Excuses Extreme Cafe. I believe they need new owners who know how to manage a nightclub like The Lizard Lounge. Panoptikon/Excuses Extreme Cafe is trying hard to copy what The Lizard Lounge does but they are doing an incredibly pathetic job. More often than not they come across as snide and snobbish poseurs who not only fail to entertain but they create a vapid and tedious atmosphere.

We do not recommend you attend this night club or their events. Their events used to be interesting and artistic a few years ago; however, the customer service and unethical business methods used repeatedly throughout the years has ruined this venue. I believe they have ulterior motives, too.

Lastly, Excuses Extreme Cafe is a waste of time and money. The bartenders, who are also the owners, are snippy, short with words, and aloof; they appear as if they do not want to be there; I've even seen the Mexican bartender watch football games on the big screen during Gothic night; he has been the rudest amongst everyone there (e.g., they falsely advertised that the kitchen would be open all night yet they refused to bake anything for me); and the employees advertise extremely poorly and unethically; often giving off mixed messages in their advertisements rather than presenting direct, consistent, true, and understandable advertising. When you ask basic questions they retort with sarcastic remarks instead of promoting their venue like good salespeople. The floors in the restrooms and in the lounge areas are sometimes covered in dust and filth: I could tell they don't mop or sweep. Furthermore, they don't even turn on the air-condition in the summers which creates a hot, smelly, and stuffy atmosphere.