I agree. I signed up November 2008 and was promised 2 to 7 matches per month (I bought the 6 month membership). The first "match" came relatively quickly, but he was already involved in a relationship with someone else. I got a total of 9 "matches" and not a single one of these guys was decent! We didn't even e-mail each other so they obviously didn't think we were a match either.
I first sent a complaint to my "counselor" after the 3rd "dud" match, and never heard from her ever again (February 2009). I was told that a match was a mutual decision to meet up with each other, and that the 6 months goes from when an "actual match" is reached. With this criteria, I didn't get a SINGLE MATCH!!! Completely a waste of money - I lost almost $1, 000.
And, just some background - I am self employed, never married, have no children, home owner, size 2, fit female, financially secure, well traveled and educated, fun to be around and well above average looking. I am not a welfare mother of 6 children looking for someone to pay my rent.