This company does not know how to take care of the employees!

For the last 6 months of my employment with them, I still have no clear job description and have to face several impediments to be able to do my job properly.

1. For a call center, EXL service does not have enough work stations. I have been thrown out of my work station everyday to give way to agents to take calls. Support staff and team leads also do not have a work station to fulfill their duties, create reports, listen to recorded calls, etc.

2. Management enjoys over-hiring agents to create a buffer. There are always 10-15 agents over-hired as buffer alone for attrition. These agents do not have a work station and just sits around waiting for a vacant station to take in calls.

3. For the last 6 months that I have worked with them, HR has never paid my SSS loan. I have provided the necessary documents but still no payment has been made and my loan penalty is now sky rocketing.

4. Management would always turn a blind eye on all complaints and suggestions.

5. The company has broken the trust of the employees and has never accepted or acknowledged confidentiality. One employee has filed a complaint to the main headquarters regarding a high ranking Philippine official, with the statement "keep this email complaint confidential as I do not wish to jeopardize my job", however, the main office has never acknowledged the statement and forwarded the very same email to the people involved, thus the complainant has lost trust with the company and has suffered from emotional and mental stress.

6. Food poisoning issues and complaints has not been addressed. It was only addressed after 2years of non-stop complaints and after a group of employees banded together to fight with management.

7. Incentives were never released on the promised date of release. Attendance bonuses from December are still unpaid.

8. Salaries are supposed to be paid every 15th and 30th of the month. Common practice in the Philippines is that if the pay day falls on a weekend, then salary must be released on a Friday before the cutoff, however EXL always releases the salary at 5PM!!! Meaning banks are already closed and if you're running after bills payment, you will have to pay penalties already since you are late for the banking day!

9. Management and higher Ops lack logistics in implementing their RnRs and incentive programs (including events), after too much damage has been done, they wash their hands and pass the dirty job of cleaning after their mess to senior executives 1-2 days before the actual event. No "thank you's" whatsoever!

10. Out of 10 promises, 20 are left undone!

11. Upper management has already admitted that the company has been mismanaged by the VPs sent from India, however they refuse to correct everything and instead would make short term goals without correcting the previous mistakes.

12. Philippine higher management employees have always denied their associations with other scam or defunct call centers.

13. Many employees have complained about non-remittance of SSS and philhealth payments by the company.

14. Contrary to the employment ads posted on the internet and newspaper, EXL does not provide dental care for the HMO --- false advertising!!!