Where do I begin with this fucked up experience?

I found a car on ebay (2006 Bentley Flying Spur). As it turns out, it was being sold by a dealership 5 minutes from my house. I decided that I would go and take a look in person. When I walked in, I was not greeted by any of the 6-8 Indian/Paki salesmen. When I flagged a guy down to look at the car, he said, "You want to look at THIS car?" Yeah motherfucker! Did I stutter? The guy gave me the most condescending look then said go ahead, the keys are inside. I then asked to test drive the vehicle in which he said, Can you come back over the weekend? we are really busy. Busy with what? There wasn't another customer in the shop at 4pm on a wed.

I went back to this dealership again the following week to look at this car, this time, with the intention of buying it should everything go right. I was able to take the car out for 30 min or so. I came back telling the guy of a few problems I noticed. He said that he will have them taken care of. I then asked him to go look at my trade in, a 2003 Range Rover.

He send 3 guys out to check it out and after 40 min, they came back and said everything was fine. I then waited in the lobby of this "Dealership" just to discuss the deal. To make a long story short, we agreed on a price. 10 Minutes after that, the manager Rick, came to me and said that there was something wrong on the carfax of my trade in. Of which, I was not aware. He wanted to take $1500 off my trade in.

He promised me an extra key for the car when they find it. I was very adamant about that as the key is over $1000 if purchased from Bentley. He also told me that the car had a clean carfax and has never been in a collision. A week after I purchased the car, I noticed that the headlamp washers were not retracting back into the bumper as they should. I took this to Bentley Northbrook and found out that a Continental GT bumper was rigged to fit on my 4 door spur. I confronted Rick of this and he said that no, the car has never been involved in an accident of any sort. I then asked, why the car had the wrong bumper, to which, he had no reply.

I told Rick that I dont want him to buy me a new bumper. Just trade me a bumper should another black Spur roll through his shop. At the time he agreed. But not surprisingly, when it was time to act, Rick went back on his word again. He told me that I can take the CAR i bought from him and TRADE it for the new CAR he has plus $.

Now why the fuck would I want to trade in a car that I already spent $3000+ on rehabbing for another from this dealership that isn't honest about anything they sell? God knows, there could be a dead body in the trunk of the next car and they will just claim that they didn't know.

I was attracted to this dealership because of the price. By the time I was done fixing everything that was wrong with it, I may as well have gone to the Bentley dealership in the first place. At least there, they treat you like a VIP rather than a meal ticket.

DO NOT BUY ANYTHING FROM THESE SCUMBAGS.

I purchased a 2004 Mercedes Benz Model CL55 from Exotic Motors of Rolling Meadows IL on 5/7/2009 I saw the vehicle listed on the seller’s website (exotic-motors.com) as well as Ebay. The vehicle was advertised as having excellent Paint, excellent Exterior and excellent Trim. I checked the Carfax report on this vehicle and noticed there was an accident reported in 2008. Prior to purchasing, I called and spoke to the sales manager “Rick” and he explained that the car was in a very minor accident and only the front bumper was scratched. He then explained that the previous owner decided to replace the entire bumper assembly rather than have it repaired. He told me the car was in excellent condition with no scratches and no body work repair. TOTAL BS!! I received the vehicle to my home in Las Vegas, NV on 5/24. I could not believe how bad I was lied to. There was multiple scratches and damage to the vehicle. The front bumper was never replaced as Rick explained, it did however have scratches and gouges in the paint and trim on the driver’s side. The lower body panel on the driver’s side also was repainted which is evident by a very poor body work job that has “drips” due to over concentration of paint. There are multiple deep scratches all over the vehicle. The driver who delivered the car (hired by Exotic Motors) confirmed all the damage was present when he picked it up in Illinois. He made sure Exotic Motors initialed all the damage. Lots of other problems with the car like suspension issues and interior problems. I have called over a dozen times in the last week attempting to speak with Rick or anyone at Exotic Motors who would discuss this situation with me. Nobody will take my call, or call me back. It is going to cost me over $4000 to get the vehicle fixed properly. THESE GUYS ARE VERY SHADY, COMPLETELY DISHONEST CROOKS! DO NOT BUY FROM THEM, TRUST ME YOU WILL REGRET IT.

I bought a 2003 Infiniti G35 coupe from Exotic Motors, and the salesman who sold it to me, Rick Ghous, was fairly friendly and provided decent service. Until the transaction had been completed, that is. Once my funds were in their bank account, the service was non-existent.

Exotic Motors had great feedback ratings on eBay (through which I bought the vehicle) and I asked every question under the sun before making the purchase, as I was flying down from Canada to pick it up and didn't want any surprises. I was assured over and over that it was mechanically perfect, and had undergone a thorough inspection. Turns out this was far from the truth.

When I showed up to retrieve the car (after taking a cab to the dealership from the airport, a ride they would not completely reimburse me for, despite their claims), I discovered that they didn't have the remote for the factory security system/door locks. I didn't make a big deal of it, as the rest of the car seemed to be in good shape, cosmetically speaking. However, when I asked for their mechanical inspection report, I was told that they did not document the inspection, but to rest assured that one was done. I was suspicious, but gave them the benefit of the doubt. Which I now regret, of course.

About an hour after I left, the front driver's side tire blew out on the highway. Fantastic! (I checked tire pressure before hitting the highway and all was fine) Not that I blame Exotic Motors for the blowout itself, but I expected them to compensate me for the replacement tire. After a lengthy discussion, they offered to cover 50% of the repair (which they later denied offering and refused to pay).

When I stopped to fuel up for the second time, the fuel door wouldn't open. The latch had broken off. After prying the fuel door open with a credit card, I saw that the latch had been broken before and recently glued back on (poorly, I might add).

Two hours outside Chicago, radio reception was fading so I decided to pop in a CD. Upon switching to CD player from the radio, the CD changer was not functional at all and made a clicking noise and the display read "CD ERROR FO". I called Exotic Motors right away and told reported the issue. I was told to have it checked out when I got home and they would look after it.

Luckily, the rest of the drive home was relatively incident-free, unless you count the sunroof that didn't work (which I do).

All vehicles in this province need to undergo an inspection to ensure that they're roadworthy. The inspection found that the rear tires were on their last legs, with less than 5% tread left on them. I should mention that to the naked eye, you could see that these tires were not new. But they were certainly not, however, at 70% tread as the listing had claimed.

Additionally, I was told that the brakes were at 70% in the front, 100% in the rear. The inspection revealed that both the front and rear brakes needed to be replaced, as the pads were almost completely worn, as were the rotors.

The alignment test showed that something in the rear right wheel was bent, which resulted in the camber being off by almost a full degree. In addition, the front right wheel bearing needed to be replaced.

All of the above issues, except for possibly the camber and wheel bearing, should have been noticed if a proper vehicle inspection was done, which I suspect was not the case.

In light of these revelations, I called Exotic Motors and told them I'd find out what it would cost to bring the vehicle up to the condition explicitly stated in the listing. After doing a bit of research and collecting some estimates, I sent them a seven-page letter detailing what the inspection had found and how it differed from their description. I included shots of the ad, as well as scans of receipts, estimates, and the inspection.

I heard nothing from them for a few days, so called to follow up. I was told that Rick was out of the country, but that the other sales manager, Saleem Qadri, would get back to me. A week later, he had still not called, so I phoned back only to be told by someone else that he was unavailable, but that he had indeed received the email but that Exotic Motors would not be compensating me for anything but the blown tire.

Obviously, they figured that since the vehicle and I were now in Canada, that they could ignore my concerns completely without consequence. I have since filed a complaint with eBay and filed a complaint with the Illinois Attorney General, but I doubt they'll be in any hurry to respond to a foreign complaint (three months later - no response).

What disappoints me most about this experience is the poor communication and complete lack of integrity and accountability. It was nearly impossible to get anyone on the phone, even if just to tell me that the salespeople were not available! The whole thing has a stereotypical "greasy used car salesman" feel to it.

I would highly suggest going elsewhere to make your purchase if you can. These guys seem to put minimal effort into anything but lining their own pockets. From what I could tell, it's a couple of guys with no business experience working out of a rented office in an industrial park. This operation is the definition of "shady." They're the automotive equivalent of slum lords.

Apparently, I'm not the only one who's had a bad experience with Exotic Motors. Seems their questionable sales tactics have been documented here as well:

http://www.dsmtalk.com/forums/archive/index.php/t-142792.html

BEWARE EXOTIC MOTORS!!!