Searched several price comparison sites i.e Reevoo etc -All listed a canon HV40 camcorder for £510- -£10 with a voucher code. This was an extremley good price Expansys site seemed to be international and well laid out. Ordered item giving card details and given a confirmed order number. Yet No delivery-. Several emails sent which were ignored. I then missed the wedding I was to film. In the end I rang the 0845 number and Zoe with french accent and very helpful admitted the site put up a wrong price not including vat I complained that my emails were nore answered and got an unsatisfactory answer that they have 500 a day. However I accepted this mistake-but they made no offer of a compromise but as I stilll needed camcorder urgently for easter and the price was still good at £608.90 including royal mail special delivery. Zoe assured me she would deal with the delivery personally.Or so I was led to believe. A whole day passed and checking my emails-They now were holding the camcorder for despatch- but I had to confirm it was to go to my card address(which I had agreed to with Zoe) irritated at losing another day I responded clearly stating yes card address is fine and quoting my dealings with Zoe. Another day passes (I am working ) Another email camcorder still not despatched-As they now want proof of address ie utility bill etc...In all my dealings with many sites I have ordered from I have never been asked this.I am all for security but I was using a debit card which is as good as cash. I have no scanner ( a canonscan 9000f is on order) Just gave my old one away.) I am so piffed off with this company and called Alexandria another french girl. to close and delete all my account details.although polite just tlked over me. I had to repeat my requests 3 times just in case I am charged as i am off to the city to buy one in person albiet a higher price. Close inspection this site appears to put in very low prices to undercut other sites on many products .I believe this is bad practice as you may not actually get the item- But they have calculated that once in their site you may buy other products. Don't touch this company-I can honestly say that when I have a problem it seems to be international companys -see my review of Play.Com.