Reserved hotel in Atlanta, GA highly recommended by the phone attendant. When I arrived there with my kids and family, the motel was a dump, with prostitutes on the parking lot and a bunch of drunks. The place was nasty, unsafe and very dangerous. Expedia could not find a replacement and refuses to give a refund. Claims did not know the motel conditions beforehand, but as I looked later on their site everyone else before me had the same experience and even got their tires flatten there. Still trying to get a refund! Expedia was not apologetic and lied to us.

Tried for 5 weeks to get someone to help me with my return thicket, 7 email, several phone calls from here in ( CHINA) and from the USA, but no one will help or answer. Went to China Air, was told by them i'm entitled to a refund, Expedia will not help. For medical reasons instead of going back to the USA, I'm flying to Italy, I purchased another thicket from Air China. All i wanted was to use the portion of my return thicket to the US toward my thicket to Italy...
Once Expedia gets your money, they could not care less; you're on your own!!!
They should be punished!!! This is not the first time i had a problem with them. Many times while overseas flights have been cancelled, DO NOT EXPECT ANY HELP FROM EXPEDIA.
Their licence to do business should be revoked!!!

I booked a 3 leg flight in Europe for Late April

Newark- Hamburg

Hamburg thru Nurnberg to Milan

Stuttgart to Newark

When I arrived in Hamburg in April to fly to Milan, I didn’t have a flight & paid 300 Euros to get to Milan. I called Expedia many times & was given the run around – on hold for way to long. Apparently they have customer service centers all over (USA & India?). No one is trained properly. By the time I was told what to do, a month had past. I sent in my documentation & waited. When I called a month later they said they sent my info to the “refund department” & Amex would credit it with 30-60 days. To make a LONG story short, today when I called they changed their story again. The request was sent to the airline & the airline would process the refund within the next YEAR!

I cannot believe the lack of ownership. Horrible business practices/processes. Expedia should simply refund me and deal with the rest. As the middleman, they should make the process flawless for the customer and deal with any issues for me. They suggested I call the airline directly. The response to my original complaint letter was just “sorry”. Today after I mentioned it, they gave me $50. I am in shock.

They lost me as a customer.

I am extremely dissatisfied with the poor quality of service provided by Expedia. Please stay away from Expedia, all the agents are irresponsible, don't care about providing customer service, and rude!!!

I have cancelled a hotel on June 12, and today (July 14), I still have NOT received a refund. I have had a long series of conversations with the agents about this matter. I was on hold for hours, agents claimed they didn't know anything, and I had to repeat my story over and over. Finally, I got to speak with a supervisor on July 7, and he promised me that I would get my refund back in 5 business days.

However, today (July 14), I saw that I still did NOT receive a refund, so I called Expedia to check what was going on. An agent (Nelly) told me that there was a note in my case id that claims I did not fax in my refund inquiry letter. NO ONE has ever told me about that I had to write a refund letter (the supervisor never did, no other agents ever did). Therefore, I did not know I had to do this. Apparently, I am supposed to type up a long lengthy letter describing every single conversation I had with my agents, along with proof showing why I deserve a refund!!! I am very angry and disappointed in Expedia’s poor customer service. If this refund inquiry letter really was necessary for my refund, then why didn’t any agents tell me about this until I called in myself to ask? Also, why do I even have to write a refund inquiry letter when I cancelled this hotel already? I have proof of the cancellation confirmation, so Expedia should have the exact same proof too. This is a waste of the customer’s time and money (faxing this refund letter to a long distance number) and it is enraging that I had to waste so many hours of my time explaining this case over and over to agents. Expedia has forced me to pay an extra $395 for my credit card bill for the amount they still DID NOT refund yet :( I have already told all my family, friends, coworkers, and neighbours about Expedia's poor service and irresponsible attitude.

When booking a trip to Florida for spring break, Expedia neglected to disclose the hotel's policy of not renting rooms to persons under the age of 25.

Fortunately, we discovered the policy ourselves (within 1 hour of booking the trip) and called to cancel the trip. We were told the charges would be reversed in 48 to 72 hours. After checking the credit card account, it had not been reversed. Another call to Expedia, another assurance that the charges would be reversed. Five months later, I'm still fighting the charges.

I am currently on hold with Expedia and have been for over 1 hour.