I made hotel reservations for three couples through Expedia and requested non-smoking rooms. I received two separate confirmations stating that it had booked non-smoking rooms. When we arrived at the hotel, we were told that we were booked into smoking rooms. I showed my confirmation paper to the hotel and it then showed me that Expedia requested smoking rooms. This particular hotel did not have any other non-smoking rooms available. After several calls, we found that there were no other rooms available at any other hotels in the area and we were forced to stay in the smoking rooms. Several of us are sensitive to tobacco smoke and woke up the next morning ill.

When I complained to Expedia, it declined to accept any responsibility and pushed the blame onto the hotel, even though I had already seen the computer trail that showed that Expedia made the mistake. This is the last time I will use Expedia.

My wife recently booked a flight using Expedia, and she purchased the flight insurance in case she needed to change her plans. As it turned out, the dates of her conference were changed, and she had to change the dates of her flights. When we called Expedia, they told us that the flight protection plan only covers medical issues, not other reasons for changing flights. Expedia's various web sites include a confusing array of flight protection plans that cover a variety of things ranging from changing flights for any reason to the more restrictive medical only plan that she apparently purchased. In looking through their booking process, they do not make it clear at all that this particular flight protection plan has these restrictions. This was also the only option offered.

Expedia seems to take advantage of the fact that flight protection plans have traditionally allowed changes for any reason, and they do not tell you about their particular restrictions unless you click through various stages of fine print. This is misleading, and they should make the restrictions more clear.

I booked a trip through Expedia that included a hotel stay at a Westin. The policy when I booked the flight on my printout stated cancel by 5/19 at 4 pm EST without penalty.

On 5/19 at 10 am EST I called to cancel and was advised that the date to cancel was 5/18 now and that I was due to pay the whole hotel cost. I went back and pulled the interval electronically and the date had changed to the 18th even though my printout says the 19th. They deny anything changed.

I paid 640 for nothing.

An expedia.com booking agent booked an itinerary for me from Boston to Ålesund Norway going through Reykjavik Iceland with Iceland air and then within Norway with SAS from Oslo to Aalesund.

Aside from not having a wheelchair that I ordered as well as special meals, expedia's booking agent did not allow enough time for me to make the connection from Oslo to Ålesund

My itinerary only allowed 40 minutes for me to catch the flight to Ålesund once in Oslo and I had no idea that one had to claim their luggage and go through customs before making connecting flights within the country. I was told by the expedia agent that I was booked through to my final destination and that 40 minutes was "plenty" of time to make the flight within Norway! I also did not know when I arrived in Reykjavik Iceland that I would have to get issued a ticket at the SAS desk in Oslo (which was paid to expedia). I wondered how I would be able to do all of that in a wheelchair not knowing that I also had to claim luggage and go through customs.

The assistants who wheeled me to the SAS desk from the plane, as well as the personal behind the reservations desk told me that the booking was not "realistic" and that I would have to get the next flight out after I had already been up for 24 hours and sick. I also was concerned for my friend who was waiting for me at the other end taking time from work. My original flight was to leave at 1:05 and land at 2:00PM. She had to wait around and extra hour and a half.

On top of this I was told by Scandinavian airlines in Oslo that I would have to purchase a full priced last minute one way ticket for the 45 minute trip which came out to be $380.00 US dollars.

To make matters worse, I did not have the funds in my bank account to cover the extra cost, so my friend who was picking me up in Ålesund had to pay for the ticket using her credit card.

I paid her back 2 weeks later when there were funds auto-deposited into my account.

The SAS people who were helpful and sympathetic tried to call expedia at the time for me to try to fix the problem but there was only a menu and no humans to get help from.

When I returned from my trip I called expedia.com to report the incident and to try to get a refund for the extra money I had to spend to get to my destination as well as the other problems of not getting a wheelchair or the special meals ordered. I spoke to» Jessica" in a Pensacola office who gave me the case number and an email address to back up this case. She assured me that I would get a refund for the $380.00 extra dollars I had to pay for this trip, and she even offered to me a $100.00 gift certificate for a future flight with expedia.

I asked if I could speak to someone and was told that my case was reported and I would be contacted. When I asked when and by who, she could not give me an answer.

I wrote to the company and have been given the run around and then was told that; yes. I got a gift certificate for some very specific special vacation package offered by expedia which was not what I was told by the agent Jessica. Of course I will never use such a useless offer.

Expedia also wrote to me saying that they could not be responsible for airlines not recording special assistance or meals.

If that was the case why wasn't I told when I asked if I would definitely have a wheelchair for sure.

I told the company that it was clear that the booking agents I contacted messed up and that I had to foot the bill and had to put up with the horrible time I had physically, financially and emotionally when in Oslo. I had been up for over 27 hours and very ill by that time I reached my destination.

I wrote that I was thinking of telling the attorney's general's office in Seattle about their company practices of staying remote from their customer's complains by not having any voice contact and sending out fill-out forms that were impersonal and ignored.

The company cut me off and I have heard nothing more from them.

Of course I will never book with them again, but I do not feel these big Internet companies should be able to get away with this kind of neglect, ineptitude and dishonesty. I know after reading the multitude of complaints against this company that this is an on going injustice.

Please make my case know to the online community and the appropriate attorneys.

I was given a price for a flight, when we went to actually book the price had gone up a bit, about $15. I stated that it was OK and gave the phone to my wife and I went to bed. (Had not gotten much sleep and it was late.) The next day when checking my email I found that the salesperson had updated the price AGAIN for OVER $100! Then to make matters worse another email was sent stating that the flights had never been confirmed so I had NO flight booked. Wow how can they treat customers like that.