Shame on Expedia! Upon an unfortunate need to reschedule dates, I was offered by an Expedia agent that if I was able to find a room for $1.00 (one) more than my current room, they would waive the penalty of $417.00. Great, I thought. She said it was documented in her computer and gave me a reference number to refer to when I called back with my hotel choice.

After I called back 3 days later (of course, a new agent this time) and explained the sequence of calls I've made, this agent decided he did not want to "personally take responsibility" for the promise the other agent made and documented. Since when does an Expedia employee have to take personal responsibility when it has already been approved and documented in their own computer system? That is bull *** and after heated exchange the Expedia hung up on me.

After that I called back again, asked directly for a supervisor, which I was transferred to after waiting 45 minutes. She was very nice. Her name was Jennifer Erga. She handled the "promise" like a professional should.

We were bumped from a flight booked through Expedia and when I called them to see if they could assist I was placed on hold for more than 30 minutes. The agent never returned to the call nor did she 'check in' to provide me with any status for my inquiry. When I ultimately reached my destination my luggage was not there. Again I called Expedia, looking for some guidance or assistance and again was provided with no assistance at all.

Expedia took my reservation for 3 days at the Ramada Inn Sellersburg, Ind. I paid Expedia $294 with a VISA card for a Friday, Sat, Sun 3-day stay at the Ramada. I arrived 1 day early and paid the Ramada $98 for Thursday night on my Visa card. While checking in on Thursday, the desk clerk said my room was only pre-paid thru Expedia for 2 nights - Friday & Saturday. The Ramada said if I wanted to stay Sunday night, I would be paying for it. So I checked out on Sunday. Expedia says they paid the room for 3 nights and the Ramada is mistaken. Neither Expedia or Ramada want to make this right.

The Ramada mentioned a few times that this is what you get when you book through a third-party website. A strange thing to say to a client... I'd say stay far away from Expedia and the Ramada's not much better.

On Feb 22nd I booked a 2 day stay at a local travel lodge through Expedia over the phone. I was taking my dog with me and wanted a speedy result. The booking agent was very helpful and nice and gave me quick accommodations at a cost of () per day. I went to the hotel and checked in. When I got to my room, it was horrible. I t had cockroaches, tv didnt work, had no towels, toilet paper or even water cups. Now their website says in room coffee, but when I called teh front desk was told no coffee forget it. I informed the manager that night I would be checking out 1st thing the next morning and NOT to charge me for the 2nd day since it was deplorable there, and he said fine. I called Expedia and talked to them and was told if I checked out before 11 am in the morning I would only be charged for 1 day. I checked my statement online and found I was charged for both days. When I called Expedia, the girl (anne) said she called the hotel and they were charging me for both days anyway so she wouldn't refund. She did however, offer me an 80 dollar certificate to stay at the SAME COCKROACH HOTEL! She said I didnt have a recourse, they had my cc info and could charge what they wanted! She also refused to get me a manager to speak with. I ended up calling the bank and filing a dispute about the charge and was told they get disputes from Expedia all the time because they pull this stuff alot! Dont EVER use Expedia EVER!

I booked a flight for my husband Sava Mitrovich, from Newark to Belgrade, Serbia on 1/21/08 departing 1/30. An emergency family situation (bringing his mother to a nursing home) at the last minute she found a home nurse and he did not have to make the trip. On 1/25 I tried to cancel the trip and use the ticket for a fture trip there... an open ticket. Expedia's customer Service said this could only be done by the airline, Air France. Air France said that since the booking was with a travel agency, only Expedia could take care of it. Now Expedia says the "ticket has no value" $770 charged on our credit card for a flight that does not leave until tomorrow night! So Expedia proposes to keep the fare without any redress?!!