I looked at the customer comments on Expedia and there was a couple that did not like the place but the more recent ones indicated that the problems were worked out. We arrived at the motel and were treated more like suspected thieves than expected guests. I had been required to pay up front so was therefore at the mercy of the manager. I went to my room which was musty but I thought I could live with it. When I entered my daughters room I could smell the mildew from outside. The room smelled of mildew and vomit and the carpet was wet and visibly mildewed. This would be bad in a normal circumstance but with my daughter and her friend having asthma it made it a case of life and death. I went back to the office to complain to the manager who told me All of the rooms smell the same, I will spray some perfume if you would like. I tried to explain about asthma and how that would make it worse but he walked away. It was not like the motel was even full, the parking lot was empty and the rooms were empty all night. I spent the rest of the evening on the phone with Expedia talking to one No Customer Service representative after another with no help. One representative told me They supplied you a room, they met their contract, you should be happy. I was told to take the chance with my daughters life or lose the money and go somewhere else to pay for new rooms. When we were leaving my husband went down and talked to the Manager one more time (I had spoken to him twice before) and he moved the girls to a room that did not stink as bad. We were able to stay but I ended up with a sinus infection from the mildew in my room. When I returned home I attempted to put a customer comment on Expediaa website but they did not post it. I called them to complain but they have just said they have the right to not post. They have not even addressed my other complaints. Using Expedia is not worth it, you cannot trust their customer comments and they do not care what happens to you after they charge your credit card. The HoJos in Norcross is a death trap for those with any sort of respiratory problem. Spend your money with those who deserve it, not these people. I did not even mention the cloudy pool, the lack of pillows, the scant (horrible) breakfast and the rude manner.

Booked trip to LA. Hotel was NOTHING like the website advised. The carpets in the hallways and rooms were FILTHY with disgusting stains on top of the filth. Upon check in I complained to the front desk about the room and was told there was another room on another floor or they could "upgrade" me to a better room on the 11th floor for only $40 US per night! No thanks, good thing as I ran into another person on the elevator who was staying on the 11th floor. She advised me I wouldn't have wanted to pay the extra money as her room was FILTHY too. My daughter got stuck in the elevator and the emergency button didn't work, the phone in my room was dead most of the time, there were no instructions on how to reach the front desk, housekeeping etc. (the buttons on the phone for this didn't work!), there was a nail on the carpet that got stuck in my daughter's sock which she almost stepped on. The chambermaids could barely speak English and wouldn't even give me an extra towel for my room (3 of us in the room with only 2 towels, one tiny bottle of shampoo, two teeny bars of soap except for the used wet bars of soap that were left in the shower every day! The staff at the front desk were rude and couldn't care less about you. Expedia was no help, I had used the service so too bad pretty much. I should have called them and they would have changed my hotel. Great, I get to pay cancellation fees to the cesspool I was staying in and Expedia is going to find me a better hotel? They should check out the hotels on their website which of course they won't. It's buyer beware, you've prepaid your trip, too bad. I tried calling Expedia, finally got through after being on hold FOREVER and was told their head office was in Toronto, then I was told Montreal, then they don't have a head office in Canada. Yeah, right! Can't imagine why this is a big secret!! The call centre staff is just as rude and spoke to me in the most condescending tone. Hello, you're talking to an adult, not a five year old. I will never book another trip with Expedia again. They totally rip you off. Small claims court is looking really good right now!

Booked 4 night stay at a hotel in Orange County, CA in Februray 2010. One day into my trip south, I got the message my dad passed away (friday). I first tried modifying my reservation to one night, but was told no. I was so mad, they were going to charge me for the full four nights, and I didn't want to stay there anymore, as my whole reason for going was to see my dad. I wanted to go back home and be with my family during my grief. I had booked my stays through Cheap O' Stay which is another company run by Expedia.com...totally unsympathetic.

So, if you book with an online company, I'd rather use priceline.com, who an hour before my scheduled flight, still cancelled my reservation that same day when I told them of why I was cancelling. Priceline did not charge me any extra fees, or give me an issue with my reasons.

I was giving the booked hotel 24 hours notice by attempting to stay one night, and modifying my reservation, but they still said they couldn't modify it down from 4 nights to 1...I ended up not staying there at all, and starting back home, staying that night at another hotel a couple of hours north.

Expedia calls were handled by bad-english speaking indivduals, that were cold and rude. Never again! I had to file a complaint with my charge card company, and argue over the phone with Expedia about the charges a month later. I finally relented to paying one night's stay, and getting a credit for the other three.

Oh, and Cheap O'Stay isn't all that cheap, when you pay the extra $30 booking fee they add on top of the room charges...

. I had called in on Tuesday to find out prices for a trip to Punta Cana for my family. I found out later that I had been connected to their Cairo office so the agent I spoke to had a hard time understanding me. We went through some flights and I found one that I liked so I asked him if he could put a hold on the flight for me. At first he said that he couldn’t do that then he said something about if I gave him a credit card number, it would ensure that I didn’t lose the seats. I told him I didn’t want to give him my credit card number because I did not want to book the trip. I then made a huge mistake of giving him my credit card number because he kept telling me he wouldn’t charge me.

Well, a few minutes later, he said that the flight was booked. I told him that I did not want the flights booked because my family hadn’t decided if we were going or not. He apologized and said that I would have to speak to his supervisor to get the tickets canceled. He put me on hold and I was left on hold for 4 hours.

I called back the next day and waited on hold for 2 hours before I spoke to someone at the Toronto office. She found out that I had been speaking to the Cairo office and said that they were the only ones who could help me. I finally got through to them after another wait of 2 hours.

I spoke to the original agent and he apologized that he had misunderstood me and booked the tickets. He got his supervisor on the phone; the supervisor then tried to get me to keep the tickets and purchase flight insurance, saying that if we decided not to go, the tickets would be taken care of by the insurance company. He kept putting me on hold – this went on for another hour.

Finally, he came back and told me he couldn’t cancel the tickets; he would have the supervisor of operations call me to see what could be done. I am still waiting.

This has been an awful experience and I will never use Expedia again. I am just going to contact our local news station about this, as well as the Better Business Bureau.


Please note that I have been travelling for business for years and have been making my travel arrangements regularly so although I was an idiot to give the agent my credit card number, I have never experienced anything like this before. In the past, agents have always been very careful to inform me that a ticket or a reservation is non-refundable BEFORE they charged my credit card.

This is inexcusable.

Everytime I called the customer service I was put on hold for long periods of time. Whenever I got to an agent they say I have come to the wrong department and put me on hold to transfer to another department. No answers it there after. They are very very inconsiderate of customer's time and call costs. In short it is INCONSIDERATE & RUBBISH. I guess they just don't want people to cancel their booking and so they do this. I will avoid booking through this website again and will advice anyone against using their service!!! No listens to customer's frustration in Expedia.