I was booking flight reservations on April 20th when I was about to pay for my tickets a screen pops up saying your rate can change from $482 to $382 apply now. I applied for the Citibank credit card to get this offer and it approved me right away and then told me to pay for my reservations another way and I would get my credit card in 10 days. I was then kicked out of the reservation screen and had to start over trying to reserve my tickets. I repeatedly called Citibank to get the credit card number and they said I would have to wait. I repeated ly caLLED eXPEDIA AND THEY REPEATEDLY LOST MY CALL HUNG ON ME AND WERE UNABLE TO HELP ME. I decided to go ahead and book and then get the payment transferred to the citibank card. Expedia refused to do this. It was bait and switch. I never should have used Expedia their customer service is awful. I never should have taken out the Citibank card it was a lie they did not give you the $100 credit. I will never use expedia again. I cancelled the Citibank card. EXPEDIA will never help you they are horrible you have to call them 10 to 15 times to get through when you need them they will not help you. Citibank and Expedia made the offer and it was a scam. My reservations are not cancellable and they screwed me. Do not let them screw you.

Expedia is a complete ripoff and its customer service is rude, ineffective and almost non-existant with wait time of each call is 30min plus..not counting the numbe of times they just hang up in middle of talk.I booked two flight tickets for domestic travel from east coast to midwest, everything was confirmed and had emails to prove it.One day before travel i received the email saying changes has been made to my itenarary and i need to contact expedia, thats when i learnt the true service that expedia provides to its customers.their customer service is the worst, i have seen the service industry go down with time but expedia exceeds all my expectations. they hung 5-6 times each after wait time of more than half an hour.one lady representative was pressuring me to cancel my itinerary after she said the airlines that cancelled my original return flight cannot be reached, after being on call for more than 3+ hours, i got fed up and said okay please cancel the flights.at that moment she said call back after to half an hour to confirm cancellation.i got really pissed up cos she had asked me to wait half and hour on hold to reschedule the flight which the airlines has cancelled, then she said i must wait half an hour if i wanted to cancel the whole itinerary ..even after being half an hour, she said call back after half an hour as systems are down, how could the systems go down in middle of the talk.its not like a small travel agency it a big name company.i am really pissed at their poor treatment of customers and i feel am gonna avoid them like the living plague they are.just beware of expedia they are a complete ripoff.they just play games and have no idea whats going on within their own company.as some one said use them for reference and never book anything with them, i am usually not a critic but they scam they setup is way too hard to digest, and i dont need other travelers on tight budget and time being harassed by these useless agencies who make up stories out of thin air and dont know the first thing about customer service.in my eyes expedia *** the most after hp.

I purchased a ticket from Expedia for $740 from JFK to Istanbul. It's not a cheap ticket. Due to a medical emergency I had to change my travel plans and postpone it for a week. I spent literally hours on the phone, they referred me so called supervisor and her supervisor 2-3 level up, but no help. They did not change, they did not offer credit for future use nothing. This is ridiculous and unacceptable. What kind ofcustomer service is that? It's a shame. I am never ever gonna buy ticket from Expedia just go directly to airline's company web site

They don't know what they are talking about! One person says to you we will match the price and give a fifty dollar discount on your next booking, so i will transfer you to somebody else to make sure, and after transfer, the new person says you are actually not eligble for this discount because the starting price is the same! Then when you ask why, they say yeah this is why, and then you say I have been waiting for a long time, but they have already HUNG UP ON YOU!

I was headed to NYC to for a few days at the end of '09. A business trip and to be with friends as the ball dropped. In checking flights only a week and a half in advance, I came across a fairly good deal from Expedia: 332.00 rt, but with a flight only $200 coupon to apply to my next flight booked with them. I have a trip to LA coming up in a couple of weeks, so I called Expedia to confirm those terms. Not only were they confirmed, but the rep also forwarded me a link (no longer working) that showed this to be a flight only coupon. I was told that the coupon would be held in reference to my account. I need do is call to book the flight. The Expedia ticket was a little more expensive than some others, but I'd save $150.00 in the long run so I went ahead and booked.

This morning, at about 8:30AM EST on Jan.13th, I got an email alert telling me that the coupon had been deposited to my account. When I checked the details, it turns out they have deposited a coupon that refunds $200.00, but only with a contingent 5 night stay in a hotel (booked through them) at that location. Bastards. Seeing the classic bait-and-switch, I called to have the terms changed back to our original agreement. Magically, they can find no evidence of an original agreement, but have extended this new coupon to me for being a "holiday customer." They also claim that they could give me nothing, and I should be happy about what I've gotten. After 1.5 hours on the phone trying to get someone who speaks legit English (Please note that I've had some excellent customer service experiences with caring operators in India, but one could not carry on a conversation with these Latin operators because they simply didn't speak the language beyond their memorized scripts.), I'm forced to move on. Btw, I bought the coupon on Dec. 18th, but one of the operators told me that the terms and conditions of the coupon weren't published online until January 8th of this year. Then he said Jan. 8th of 2008. Then he said October of last year. Without consistency in the conversation, though, it's hard to know what he even meant.

I wanted others to know, however, about this latest twist in Expedia's long history of bait-and-switch practices (http://www.elliott.org/the-travel-critic/unfair-fares-5-secrets-for-avoiding-the-bait-and-switch/). To me, these sort of thing is criminal. Expedia's decision to shuffle us off to communicative parts unknown when filing complaints is also part of their business model. I will never use them again, and I say this on principle. I hope that others, if they have similar experiences, will follow suit.

One speculation: this may be a ploy for Expedia to get around their price assurance guarantee. They may be using aggregate price cost (which factors-in bait-and-switch coupons) instead of actual price cost to calculate their reimbursements.

Either way, I'm done with them.