Booked air and hotel with expedia back in August of 2009 for me, my son, and my fiance. At the time did not know if we would be able to leave my son at home or have to take him with. To be safe bought a ticket for him and insurance on all three. Insurance states right on it. Protect your self from life's unexpected happenings and be able to change or cancel your reservation with expedia insurance. Turns out you cannot change nor cancel your reservation. I tried to cancel the reservation they said they could not. I tried to change it for my father and they said they could not. When I asked what did I spend money on they said it protects me if I need to change or cancel the reservation. I said you just said I can't change or cancel the reservation. They told me yes you are right. So I asked what did I pay for if not to change or cancel my reservation. Again they said to change or cancel my reservation. I asked where he was located and he was in the philippines. Figured there must be a language barrior so asked to speak to an american. After arguing with him he finally complied. a half an hour later he finally connected me when he realized I wasn't going to hang up. The rude corporate person started reading her little script the representative did earlier. You can't cancel or change your reservation. I ask what did I pay for then when I bought the insurance. The ability to cancel or change your reservation. Next time I will use Orbitz.

DO NOT under any circumstances book Expedia, Customer Service are kids who follow scripts, have no empathy with their customers just come back with the same quotes in their condescending way. They say they cannot get a refund back from the flight company - what's wrong with them giving their customers a refund, it would ensure consumer loyalty. But no, they decide they would rather lose custom by the bucket load by the amount of unhappy paragraphs on this site.

Pass these experiences on to ALL your friends and family, let's get rid of these cheap and nasty unhelpful booking sites!!

I booked a hotel with expedia.ca in Paris and find out when I arrive that the hotel reservation did not exist. The hotel was fully booked but they were very nice and found me a room at their sister hotel and also provided me assistance in going there. They recommended that I e-mailed expedia.ca because I had provided my credit card information to book the hotel and also to inquire as to why the hotel failed to receive my reservation.

Expedia.ca was not helpful at all and spent the bulk of the e-mail exchanges between the company and I, apologizing for my frustration (and not their mistake) and blaming the hotel. They also told me that they usually strive for 100% customer satisfaction. Then, I explained to them that I am clearly not satisfied as they have done nothing to help my situation and that the hotel had provided me a list of guests that have booked through Expedia.ca with my name failing to appear. The customer service representative replied by ignoring everything I said, and basically copy and pasted paragraphs from previous e-mails such as:

"Thank you for contacting Expedia.ca...

As stated previously, we do show a reservation in our system and the notification may simply not have been received by the hotel.

We apologize for your frustration...

If you have questions regarding this matter or require further assistance..."

Their customer service rep did nothing to make me feel better and has instead turned me away. In the future, I will find my business elsewhere and will ensure that all of my friends are turned off Expedia as well.

My husband and I booked a trip to Las Vegas over the new year. The whole trip was arranged with Expedia.co.uk. They sorted out the flights and the hotel for us. They could not offer any direct flights so we were booked via Washington on the way out and via Los Angeles on the way back. On the way out they only allowed us an hour and a half transfer time between flights. We have since discovered that this is an extremely busy airport for international flights and we queued for 2 hours just to get through immigration. As a result we missed our connecting flight to Vegas and there were no more flights that day. United Airlines said it was not their fault and we had to book into (and pay) for a hotel in Washington and try a stand by flight the next morning. We also had to contact Expedia and change our hotel booking in Vegas. In addition our luggage had been taken from us and we did not know where it was.

After this stressful start to the holiday we managed to get on a flight the next day and carry on with our trip.

Then on the way home we were on the plane in Vegas to take our flight to Los Angeles when there was a problem with engine. We were taken back to the terminal and told they would try to fix it. After 2 hours or so they then said they could not do so and the flight was cancelled. We then had to queue for a further 2 hours to try and get another flight. Again there were none that day so we were put up in a motel off the strip and put on a flight the next day. We were told we would get compensation but got nothing. The flight the next day was early in the morning and the international flight back to London from LA was not until the evening so we had to sit for 9 hours at LA airport.

As a consequence we were a day late getting home and had to pay additional car park charges and our son was late returning to school.

We tried complainint to United when we returned but go no response so went to Expedia (as the agents). They said it was nothing to do with them but did, eventually, agree to contact United for us. After months of tooing and froing we finally got an offer of $100 dollars flight from United. However, this could only be used on an internal flight in the USA so is worthless. We have been in touch with another couple who were on the same flight as us coming back and they got $800 each with no such restrictions.

We maintain that Expedia should have firstly made sure we had enough connection time on the outward journey and also, as agents, should sort out our compensation and they claim it back from United.

I booked a hotel through Expedia.com for a single person City Hotel BRNO Czech Republic. The reservation shows as a single person in a double room and I was charged 890 CZK per night.

At the company web site http://www.city-hotel.cz/encenik.php the hotel charges 690 CZK per night for a single occupance two beds with bath.

I spent over 30 minutes on the phone with customer support, and they refuesed to honor the price guarantee because they couldn't tell from the reservation if the room I booked had a bath or not.

Their offer was rather that give me 25$ plus a 50$ coupon toward another trip as their guarantee offers, they would give me a 25$ coupon toward another trip. That hasn't shown up in my account.