I went to use redeem my $200 coupon for a trip that cost $1018.00. When I entered my credit card number, and clicked the box which said Redeem coupon, the next page that came up said I put my credit card number in wrong. Again I put my number in and clicked the box, again the same error message. The third time I forgot to click the box and all of a sudden the transaction processed...and my coupon was not used! I called the company and some lady who sounded like the crazy asian lady on Mad TV got on the phone and said "ooooooh i seeeee I very sorry for your inconvienence, but I cana give you 25.00 for hotel stay". I normally have a very good attitude and let many things slide, but this P@ssed me off. I told her to give me the D@amn coupon after five minutes of listening to "ooooohhhh I undastand I sorry". First of all, this is p#ss poor customer service, second, we have thousands of americans who can't find jobs, STOP OUT SOURCING TO INDIA AND CHINA. I will use priceline for now on, I am done with expedia.

Last Saturday, my friend booked a flight ticket and hotel from
Expedia. Just today I've realized that the hotel she booked was out of
the way so we called Expedia to cancel the original hotel, pay the $27
cancellation fee, and booked another hotel within the city of
Barcelona. After booking the new hotel we discovered a better price
offer from the actual hotel itself, so we told Expedia customer
service. Here's Expedia's "Best Price Guarantee":

"Expedia guarantees you're getting the best price. If you should find
a better price online for the same trip within 24 hours, Expedia will
refund the difference—and give you a travel coupon worth $50."

And here are the reasons they provided for not following-thru:

• Apparently $7.43 price difference is too low; therefore they refused
to honor it. Customer service is not able to provide me with the
"MINIMUM" required price difference or anywhere on their legal policy
where this was stated. After I insists on seeing the legal document
that state this, she finally told me she's going to talk with her
supervisor to get his sign-off to approve the difference.
• A few minutes later, she came back with a new reason. Apparently, I
"changed" my itinerary instead of "cancelled" the previous hotel and
booked a new one. The 24hrs policy is only valid based on the original
reservation, not "changed" reservation. Understood, so what's the
problem? When we called Expedia, we specifically asked to cancel the
previous hotel reservation, paid the cancellation fee of $27, and paid
a higher price for a new reservation at another hotel. So, I guess
according to Expedia, the customer has to paid for their customer
services' screwed up.

I asked to speak with the supervisor, but the supervisor never got on
the phone. So instead I asked for Expedia corporate information so I
could contact them directly and here's what I've got (They wouldn't
give me a direct contact person):

[email protected]

Expedia Travel
PMB 290
2897 North Druidhills Rd
Atlanta, George 30329
800.397.3342

I PATRONIZED EXPEDIAS SERVICE AND WAS APPAULED BY THE HORRIBLE EXPERIENCE I HAD WITH THEM. I URGE EVERYONE THAT IF YOU PLAN ON USING THEM "DON'T".

I BOOKED MY FLIGHT AND RENTAL CAR THROUGH THEM AND ENDED UP STRANDED AT CHICAGO AIRPORT CHRISTMAS EVE 2008.

MY FLIGHT WAS FINE, SAN FRANCISCO TO CHICAGO. I WAS THEN INSTRUCTED TO WAIT OUTSIDE IN THE FREEZING COLD FOR A SHUTTLE TO PICK ME UP AND TAKE ME TO ADVANTAGE RENTAL CAR OFFICE OFFSITE. I WAITED FORTY FIVE MINUTES AND STILL NO SHUTTLE, SO I CALL INFO AND GET THE PHONE NUMBER TO ADVANTAGE BECAUSE THE ONE ON MY PAPERWORK DOESN'T WORK. SO I CALL AND GET A RECORDING THAT PUTS ME ON HOLD FOR OVER A HALF AN HOUR AND EVENTUALLY HANGS UP. IN THE MEAN TIME MY FRIEND WHOM I'M TRAVELING WITH CALLS EXPEDIA AND IS PUT ON HOLD THE ENTIRE TIME I'M TRYING TO GET A HOLD OF ADVANTAGE.

FINALLY WE GET A CUSTOMER SERVICE REP FROM EXPEDIA AND SHE PUTS US BACK ON HOLD WHILE SHE TRYS TO GET A HOLD OF ADVANTAGE. ANOTHER HALF AN HOUR LATER SHE GETS COMES BACK AND TELLS US THAT THERE IS NOTHING SHE CAN DO. I TOLD HER THAT WAS UNACCEPTABLE AND I WANTED TO TALK TO A SUPERVISOR, SO SHE PUTS ME ON HOLD. HALF AN HOUR LATER MY FRIEND STARTS CALLING OTHER RENTAL CAR COMPANIES TO SEE IF WE CAN GET A CAR SOME HOW, AND WE ARE TOLD THAT THERE IS NOT A CAR TO BE HAD. ITS CHRISTMAS EVE AND WE HAVE NOW BEEN AT THE AIRPORT THREE HOURS AND STILL HAVE NOTHING.

AFTER AN HOUR AND TWENTY MINUTES ON HOLD WAITING FOR A SUPERVISOR SHE FINALLY GETS ON THE PHONE AND INFORMS ME THAT ADVANTAGE WENT BANKRUPT A COUPLE MONTHS AGO, AND THERE IS NOTHING EXPEDIA CAN DO. SO WE WERE STUCK IN CHICAGO EVEN THOUGH WE WERE SUPPOSE TO DRIVE TO DETROIT THAT DAY FOR CHRISTMAS. I TOLD THE SUPERVISOR THAT WAS NOT ACCEPTABLE AND SHE NEEDED TO FIND ANOTHER RENTAL CAR FOR US. SHE THEN TOLD ME THAT THEY KNEW THEY WENT BANKRUPT TWO MONTHS AGO AND IT WASN'T THERE RESPONSIBILITY TO NOTIFY THEIR CUSTOMERS. SHE TOLD ME THAT IT WAS MY RESPONSIBILITY TO CONFIRM ALL RESERVATIONS. I THEN REMINDED HER THAT I HAD A CONFIRMATION FROM EXPEDIA TWO DAYS PRIOR SAYING EVERY THING WAS FINE. SHE THEN TOLD ME THAT SHE COULD DO NOTHING AND HUNG UP ON ME.

SO PLEASE PLEASE PLEASE PASS THIS ALONG TO ANYBODY LOOKING TO USE EXPEDIA...
DON'T USE THEM...

I booked airline travel through Expedia from Birmingham, AL to Washington, D.C. from January 7-11, 2008. The January 7 flight was late afternoon; the January 11 flight was for about 10:00 A.M. I received an e-mail confirmation of the schedule. I had to change the January 7 flight to January 8. I paid Expedia @300.00 for the change. I requested that my return flight on January 11 remain unchanged and received verbal assurance that my return would not change. I was told that I would receive a confirmation via e-mail. It never arrived.

In D.C., I happened to be in hotel that had boarding pass print out facilities. When I printed my boarding pass on January 10, I learned that my January 11 flight had been changed. I called Expedia, was kept on hold for more than 15 minutes, and was told that Delta had made the change. I called Delta and was told that Expedia had made the change. The Delta representative gave me a code that documented the change, and I was told to call Expedia back. I called Expedia and was again told that Delta made the change. When I kept asking about the situation, I was put on hold for long periods of time (approximately 2 to 2.5 hours total) while the customer service representative spoke with a supervisor about the matter.

The Expedia supervisor indicated that the change was an employee error, but insisted that I had agreed to the change when I made the @$300.00 transaction. I repeated that I had only requested the change in the flight from Birmingham to Washington. She was apologetic and indicated that I could pay the change of ticket plus any other costs incurred and seek reimbursement from Expedia. However, she could not tell me the cost of the ticket change or any other costs until I gave her a credit card number and agreed to let her process the transaction. I declined. She indicated that she hoped that Expedia acknowledging their responsibility provided me some solace.

She also acknowledged that my trip to Reagan Nation Airport to catch a 10:00 A.M. plane would have put me in the airport for about seven hours and that I had no way of knowing about the change since no confirmation had been sent. However, I was still only given the option of paying for the change of ticket and seeking reimbursement through Expedia. I was told that I could arrive at the airport before the morning plane left to see if I could get the people at the Delta would assist me. (I learned from the Delta representative that I spoke with after speaking with Expedia a second time that I would need to arrive three hours prior to the 10 A.M. flight and pay $50.00 to get on the earlier flight, )

When I indicated that I did not plan to use Expedia again, the supervisor indicated that she understood and that she hoped that Expedia acknowledgement of their error made me feel better. It did not. I spent about four hours on the phone with airlines and Expedia. I could not get to the airport because I didn’t get the information about the $50.00 same day change until 6:03 A.M., and the information did not come from Expedia. I will lobby my friends and employer not to use Expedia.

Angry and Wiser

Has anyone else out there experienced this: Expedia promised me a $75.00 gas card upon making a hotel reservation in October, 2008. Thus far after many inquiries and go-rounds, I still haven't received this gas card. They keep saying someone is "looking into it" but I never receive it. It seems to me that this is not only an unfair practice, but not legal to promise something that you aren't going to deliver. I will not use this company again.