Expedia booked our holiday, they then attempted to take the full amount rather than a deposit from my husbands bank account and as the transaction was not completed they cancelled our holiday. they did not bother to inform us and it was only brought to our attention because we expected an e-mail. We rang the following day and they appreciated it was there fault and were at error, when we then tried to re -book the same holiday it was £800 more expensive. I spoke to customer service managers who just could not see the problem, that was the price and even though they had made an error it could not be amended. We then rang Head Office who informed us they would have to listen to all our telephone calls, which could take up to 2 weeks i asked them if they would put our holiday on hold but computer said NO.!!! We booked our holiday eventually through first-choice which was a simple procedure, they rang us when they said they would, they e-mailed us promptly, when we had a problem they reasured us and sorted it out. They even took the deposit requested!!
main problems with Expedia,

the price you see when first booking escalates at the check out, they blame the airlines.. DONT BELIEVE IT!!!

customer service is not geared to sort out client problems only exists to cover expedia staff and policies.

The final crunch came this morning in the form of our phone bill ALL CALLS TO EXPEDIA ARE AT A PREMIUM RATE!!!

our calls to them to sort out problems the caused, cost us £28.00

Expedia is the worst booking website I have ever used. I would not recommend using them to book anything for anyreason. They would not help me to recoup a fee that I was being charged because they neglected to inform me I would have to pay more for my daughter to travel when I initally booked. The manager I spoke with, named Red Castro, from the Phillipeans, was easily the rudest person I have ever dealt with in my life.

I would rather walk to my next destination than go through expedia.com. I learned a very expensive lesson and I hope my experience will cause others to think twice before using them.

I booked flight tickets three month ahead of my trip from Expedia.com. Without any notification, they changed one of my flights from one stop to two stops and added three hours longer fly. We found this out only days before our trip when we were checking the trip info from the website. We have to call them many times. Only after many tries a supervisor talked with us and they refuse to give any compensation for the change they made.

It is a very bad example of how they treat their customers. Please be aware that you may not get what you have booked and there will not be any compensation for that. I am very disappointed for what has happened for such a big company. From my experience, there is no advantage by using Expedia since they can not guaranty anything you have booked. I would suggest to use airline directly and other travel web sites. When a company becomes too big, it starts ignoring customers.