I am totally fed up with Expedia. I booked my trip to Berlin (flights and hotel), but unfortunately had to cancel. I called Expedia and the hotel was cancelled (am still waiting for the refund, however), but the air line ticket was non-refundable, so I was told that nothing could be done, although the confirmation I got from Expedia indicated that the air portion of the package might be changed. I insisted and provided a particular date two months down the line. Imagine my surprise when I received a confirmation for the wrong date with a change fee charge (which I agreed to). After three hours on the phone trying to rectify the error made by one of your agents, I was finally told by a Gary Miller to hang up and that his manager Shawn was dealing with the matter and would call me back when the correct change had been made (in 20 minutes or so, I was told). I was also told that there would be no fee charged for this change as the error was not my fault. I waited for the call-back which came several hours later and in fact woke me and my husband up at 1:30 in the morning. I was not able at that hour to deal with Shawn who asked me to call back in the morning and to ask whatever agent I spoke to to review the history of the file and to change the flights as I had previously indicated. When I did speak to the agent the following morning, she put me on hold for 20 minutes in order to review the file and then the line dropped and contact was lost. To date, some two days later, I still have not been able to resolve this matter. I am, to say the least, fed up and more importantly out of pocket as I cannot use the ticket that was erroneously reissued as I am leaving for another destination the following day. In other words, I cannot use the tickets that were erroneously issued by Expecia.

I booked a flight through expedia website and needed to make a change to another flight. I was put on hold and waited one hour only to be disconnected. Then I tried for the next 4 hours to get through to someone to change flights and the same thing (for 4 hours) I was using 3 different phone lines to get through. Finally Expedia.com managed to get a hold of someone in canada and we were on the phone to him for an hour but he was unable to find the flight that we needed even though it was one the airline web site. He put us on hold to contact the airline and then we were disconnected once again. I will never go through them ever again and hope that others will check them out before taking a chance.
Good luck to you if you do.

Expedia has got to be the biggest scam ever. To make a long story short (and I'm talking 2 days of back and forth on the phone and getting multiple reasons for 'not being able to open my file that they issued') I booked a trip - same as everyone else on here - and needed to cancel. They could refund the hotel (after tons of convincing) but they could only issue a credit for the flight through Delta. They said I had to use the flight within a year or it would expire - and never bothered to send me any paperwork. Well I called exactly 360 days later and sure enough my file had disappeared into thin air. Of course my itinerary # was useless, and the name, credit card, and emails I had to prove my case were inadequate. So needless to say, the $500 credit I had to put towards a flight went into their shit customer service's Xmas bonus.

It's funny because I called Delta to tell them about my situation, and even THEY did more to help me than Expedia could. The one customer service rep I spoke to explained to me that he had heard that same Expedia story on a regular basis! He told me not to bother with them anymore, and if I could somehow get my hands on the itinerary number they had issued to Expedia, they would be happy to credit me the flight (even if it were a few days over the expiration). Needless to say Expedia could not find this number...

ANYWAYS - lesson learned. And I hope you readers seriously take this into account when you do online bookings. As for hotel websites, I swear by Hotwire.com. Get deals, friendly people!

Expedia sent promo deal everyday to my email and advertised Europe trip as low as C$850 per person so I booked a Montreal to Prague vacation package flight + 6 nights hotel. The lowest price flight option was British Airway. I do not like to fly with British Airway because of the risk of potential strike. At the time I booked on line, the price was even lower than the advertising. It was at C$756 avg/person included selected items, taxes and service fee. Because of the strange low price, I read thoroughly terms & condition to see if there was any hidden fee. After I read the rules and restrictions, I accepted the price the total trip cost was C$1537.46 . This total was shown right above the payment option. I entered my credit card info and completed the booking. The instant on line confirmation cost is $2259.12. That was totally untrue as advertising if book together discount of + C$700. Then I made a trial booking right away to see if it was a mistake. The price is slightly higher than my accepted price. Therefore, I figured out this might be a computer system error and can be fixed. But I wrote to Expedia immediately to notify them regarding the overcharge. Customer support team replied a few hours later informed me that Expedia is a real time database and the rates and availability are constantly changing. Once the credit card information had been entered and accepted the price is fixed. Therefore Expedia refused to offer refunds or compensation for price increases. Expedia explained the rate was given to them directly from the airline and thus non-negotiable. I was very up-set and made several calls. I spoke to the first agent I wanted to cancel the transaction because it was not my accepted price, but she told me I could cancel the flight but it is non-refundable and subject to the airline penalty. She told me I have to take all the responsibility if I book on line. I was unable to spend time arguing with her on the phone in the workplace. So I called during lunch time, the 2nd agent kept saying 'can't hear you'. Give up. I called after work, the 3rd agent told me if I called the same day, transaction can be canceled without penalty. I completed my purchase at 10:30 p.m. I did call within 24 hours. After telling the story over again, he gave a case number and a supervisor will review. Every time I called to follow up, I have to repeat to tell the same story and then the agents started put me on hold for 20 minutes and refused to transfer me to the supervisor. Since then I made several trial booking on the site. The price was a little bit more, but the same package never cost more than C$1900. After a week, a supervisor finally sent e-mail to me with a very disappointed reply. They said their internal tracking logs advise of price change on the top of the page just before I completed my purchase. Expedia assured they had not overcharged. At the moment I completed my purchase, I did not see any alert. If this alert really exists, it should be displayed beside and right on top of the payment option, not on top of the page as Expedia supervisor said. This is to fool the customer and misleading the customer to proceed with an incorrect amount. I made several trial to check what is the current price, I don't believe the price went up at the second I completed my booking and went down immediately when I made another trial booking . This is a false advertising of low price and a trap to customer. Now Unite announced go on strike on my departure date, may be at that time I can get a full refund from the Airline. Because I made several trial booking, Expedia send e-mail to me and offer help for my trip. No thanks. I will never do business with Expedia and assure friends & family beware of this dishonest and unfair business game.

After arriving in Paris, I find out the hotel reservation that I booked and confirmed on expedia.ca did not exist. By then, the hotel was fully booked.

I e-mailed expedia and they would not explain or admit to their mistake. After a few exchanges, they began to blame the hotel and assured me that they stive for 100% customer satisfaction. However, I have a copy of the reservation records from the hotel of customers booked through expedia.ca and my name isn't on the list. Moreover, the hotel has done more to help me by finding me another hotel and settling me in there, while the expedia.ca rep did more to aggravate me by talking around in circles and ignoring my comments.

I now make sure everyone I know does not use expedia.